Front Office Customer Service and Administration

17 hours ago

Cairns, Queensland, Australia Private Advertiser Full time $30,000 - $60,000 per year

Our Allied Health Practice is seeking to employ a bright, dynamic, positive and motivated Front Office Customer Service and Administration representative to join our small team on a casual basis with 15-20 hours per week initially and the potential to increase in the new year.

This is a forward-facing customer service position in a busy practice and we are interested in confident applicants from a broad experience base not limited to the Healthcare sector.

The applicant should clearly be able to demonstrate;

Excellent Communication and Interpersonal Skills

  • Keen attention to detail and an ability to prioritise tasks to shifting workflow requirements over the day.
  • Exemplary telephone manner & customer service skills
  • Ability to engage with customers of all age groups
  • Ability to demonstrate organsiation, reliability and punctuality
  • Ability to work under pressure during busy periods requiring multi-tasking.

Excellent Information Technology, and Computer Skills

  • Experience with Point of Sale
  • Experience with XERO accounting systems (or equivalent) must be demonstrated
  • Experience with the core Microsoft Office Software Suite (Word, Excel, One Note and Windows OS) must be demonstrated
  • Experience with Client Record Management Systems must be demonstrated
  • Fast & accurate (touch typing) keyboard skills.
  • Ability to be up skilled and trained quickly in a range of office procedures and record management processers.

Excellent Numeracy and Literacy Skills

  • Demonstrated numeracy and literacy skills with clear attention to detail is essential

Applicants for this role should be dynamic and adaptable with a keen willingness to practice and learn new skills.

Applicants should also be able to demonstrate a high level of independence, problem solving and critical thinking skills.

Previous demonstrated customer service and administration experience is essential.

Please provide both a cover letter of introduction and resume with your application for this position.

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