Member Service Officer

3 days ago

Cairns, Australia PCYC Queensland Full time

$36.32 per hour (please note that junior rates may apply)

We are currently seeking a motivated Member Services Officer to enhance and support PCYC Lang Park Youth Club operations by ensuring all members and customers receive the highest level of customer service. If you are passionate about delivering excellence in customer service, then we need you

Whatwe can offer

- In addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free. This will allow you to take home more of your income before it is taxed
- 15% discount on PCYC services such as Fun Squad, Gymnastics and Little n Active
- Volunteer day every year
- Access to our Employee Assistance Program (EAP)
- Access to our online learning management system and facilitated programs, such as our Leadership Development Program – Your career progression is important to us
- Access to our corporate health plan with HCF, offering very competitive and comprehensive health insurance products

Your New Role

You will be at the forefront responding to club enquiries, providing advice and information as well as partaking in up-selling and cross-selling of PCYC products and services. You will also prepare point of sale devices including cash registers and electronic swipe devices in addition to some office administration. We’re committed to fostering a supportive, respectful, and positive atmosphere where everyone is welcome. Every interaction with our members is designed to contribute to their sense of belonging and growth. By joining us, you’ll play a crucial role in directly influencing positive change in your community. If this sounds like you, click ‘apply’ to be taken directly to our PCYC careers page to download the Position Description and obtain more information.

About You

- Minimum 12 months experience working in a customer service or sales role
- Intermediate skills in the Microsoft Office Suite (Word, Excel, Outlook)
- Current First Aid and CPR certificates (or ability to obtain)
- Qualification in Fitness, Sport and Recreation or similar or interest in developing in this area (nice to have but not required)

Pleasenote: Working With Children Check (Blue Card) No Card, No Start and Restricted Person legislation applies. All PCYC employees are required to complete a National Police Check upon commencement.

PCYC is committed to achieving and supporting a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples as well as people from culturally diverse backgrounds.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

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