Portfolio Account Specialist
2 days ago
Job Description Summary
Join a high-performing team reimagining medicine. In this field-based NSW role, you will drive customer interactions and sales performance across our Immunology portfolio by building trusted relationships with HCPs and key stakeholders, delivering customer-centric experiences across in-person and virtual channels, and engaging in value-based conversations to understand needs and improve patient journeys. You will be reporting to a high-energy National Sales Manager and contributing to a special team with a laser focus on delivering impact for Australian patients.
Job Description
- Drive competitive sales growth by identifying and prioritising high-potential HCPs and stakeholders using data insights.
- Orchestrate positive, multi-channel customer experiences to deliver sales performance.
- Lead value-based, in-person and virtual conversations to uncover challenges, drivers and opportunities.
- Personalise engagement journeys aligned to customer preferences and available content.
- Build sustained partnerships with HCPs and territory opinion leaders to improve the patient journey.
- Gather and share customer insights; adapt territory, account and interaction plans dynamically.
- Collaborate cross-functionally to design compliant solutions that address unmet customer and patient needs.
- Report technical complaints and adverse events within 24 hours and manage sample distribution where applicable.
What you will bring to the role:
- Extensive pharma sales experience (ideally in Immunology) with strong key account management expertise within the Australian healthcare ecosystem.
- Proven sales background in Healthcare/Pharma or related business; established network with target customer groups desirable.
- Strengths in account management, commercial excellence, selling skills, and technical aptitude.
- Outstanding communication, influencing, and negotiation skills; adept at conflict management.
- Strong compliance and ethics mindset; deep understanding of the healthcare sector and customer insights.
Skills Desired
- Account Management
- Commercial Excellence
- Communication Skills
- Compliance
- Conflict Management
- Cross-Functional Coordination
- Customer Insights
- Ethics
- Healthcare Sector
- Influencing Skills
- Negotiation Skills
- Selling Skills
- Technical Skills
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