Part/Time Business Administrator I Bonbeach

About the Home

Our Bonbeach care home is a modern home set in a well-established residential area, 35km's south-east of Melbourne. Close to the local community with neighbouring schools, shops, parks and transport links. It is a 96-bed care home, with and dementia care and high care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents. We're proud that Bupa Bonbeach's strong commitment to a happy, quality Home is reflected in our most recent independently verified team engagement score of 80+, which is considered world class against global benchmarks.

The Benefits

- Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance

- VIVA Happier and Healthier - our employee wellbeing program. We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.

- Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.

- Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence

- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support

- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

About the Role

As the Business Administrator - known as a Customer Service Consultant (CSC) within Bupa you will collaborate closely with a fellow CSC and the General Manager to ensure the smooth operation of the care home. In this front-facing role, you will serve as one of the primary points of contact for residents, families, and visitors, while also undertaking a broad range of administrative duties that support the day-to-day management and efficiency of the facility.

This role is a 3 day a week role only with commencement in January 2026, Please only apply if you have the availability for this.

Experience with rostering and dimensions program will be preferred.

Duties

- Each CSC has their own portfolio of duties. Below is an example of tasks but you certainly wouldn’t be responsible for all of them

- Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.

- Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.

- Concierge / Reception / Admin- Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

- Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.

- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.

- Intermediate to advanced skills across the MS Office Suite.

- Previous experience gained in a similar admin/customer service role.

- Highly developed organisation and time management skills – prioritisation and self‑direction is key in this role.

Be at the Heart of It

– your new team is ready to welcome you Just so you know, everyone will be required to complete pre‑employment checks as part of the application process.

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

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