Billing Liaison Officer

💼 South Western Sydney Local Health District

📅 REQ615439 Requisition #

Employment Details

- Employment Type: Permanent Full Time, 38 hours per week

- Location: Liverpool Hospital, Eastern Campus

- Position Classification: Administration Officer Level 4

- Remuneration: $72,285.58 - $73,940.16 per annum

- Requisition ID: REQ615439

- Application Close Date: 09/11/2025

- Interview Date Range: 12/11/2025 – 19/11/2025

- Contact Details: Joyce Nathaney – (02) 8738 5737 | Joyce.Nathaney@health.nsw.gov.au

About the Opportunity

An opportunity to work in a diverse team across multi-faceted roles. The Purpose of this position is to support revenue maximisation across SWSLHD through the provision of high quality, efficient and effective administration functions.

The role is responsible for supporting resolution of billing requests from HealthShare NSW and within SWSLHD. The Billing Liaison Officer coordinates escalations and solutions and addresses various issues that arise with the transactional Revenue function.

What You'll be Doing

The Billing Liaison Officer ensures the efficient and effective revenue collection for patient services for the South West Sydney Local Health District (SWSLHD). The role is responsible for supporting resolution of billing requests from HealthShare NSW and within SWSLHD. The Billing Liaison Officer coordinates escalations and solutions and addresses various issues that arise with the transactional Revenue function.

Where You'll Be Working

South Western Sydney Local Health District (SWSLHD) serves one of Australia's most multicultural regions, providing high-quality, patient-centred care across various hospitals and health services. These include Bankstown-Lidcombe, Bowral & District, Camden, Campbelltown, Fairfield, and Liverpool Hospitals, each offering specialised care.

SWSLHD offers a supportive, innovative, and forward-thinking work environment, with numerous opportunities for professional development and career progression. The district's community health services provide comprehensive care, including prevention, early intervention, and ongoing support, while its mental health services offer both inpatient and community-based care.

Working at SWSLHD means being part of a dedicated team committed to improving health outcomes and making a positive impact on the community.

How to Apply

To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.

- Demonstrated experience in providing high level administrative support in a demanding environment.

- Excellent organizational, analytical and conceptual skills and the ability to work with a wide range of stakeholders and in multi-disciplinary teams to deliver change and achieve strategic objectives for the organisation.

- Relevant work experience and familiarity in respect of billing and revenue functions including a solid working knowledge of billing systems such as PBRC.

- Demonstrated ability to interpret legislation, standards, policies and guidelines relevant to revenue generation within Health, including but not limited to the Medical Benefits Schedule, MAA, and Workcover arrangements.

- Demonstrated experience in building and maintain good relationships in a high-pressure environment in sometimes confrontational circumstances.

- Demonstrated organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise

- Consistently demonstrates behaviors that reinforce the CORE Values of our organization: Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviors with all stakeholders; colleagues; direct reports, as well as patients and consumers, and those that care for them.

- Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.

Salary Packaging

South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.

Health & Fitness

South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.

Transforming Your Experience

Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.

Eligibility

To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Equal Opportunity Statement

At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with accessibility and people from the LGBTQI+ community to apply.

Child Safe Culture

SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.

Community Recognition

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.

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