Technology Support Officer

3 weeks ago

Australia Monash University Full time

About the role

In this dynamic role, you’ll be the go-to person for providing friendly, efficient, and high-quality IT support to Council staff. As the first point of contact, you’ll assist users with a variety of systems including desktop environments, Citrix, business applications, phones, and printers. You/'ll work across both our on-site locations and the IT Help Desk, playing a vital role in keeping our tech running smoothly and our people connected.

Work type and classification

Work type: 12 month fixed-term contract. Classification: Band 5, commencing at $81,005.86 pa plus super.

Key responsibilities

- Serve as the first point of contact for IT support via phone and email, assisting with desktops, Citrix, software, phones, printers, and business applications.
- Log all support requests in the help desk system.
- Install and support desktop hardware and related equipment both on-site and remotely.
- Install, deliver, and maintain key software and corporate applications (e.g. Microsoft Office, HP Records Manager, Oracle Financials, Pathway).
- Manage and support the mobile device fleet and related technologies.
- Administer user accounts and perform Active Directory tasks.

About you

To be successful in this role, you will possess a tertiary qualification in computing or a related discipline, combined with relevant experience in an IT environment; or, alternatively, a lesser formal qualification supported by substantial and proven industry experience.

- Understanding of computer architecture including hardware and networks.
- Excellent working knowledge of Windows operating systems.
- Report writing ability.
- Deliver effective informal and formal presentations.
- Ability to gain user confidence with hardware and software and establish a rapport with staff at all levels.
- Actively engage in team discussions to assess desktop and mobile environment performance and contribute to future planning.

Preferred candidates will be required to undergo a National Police Check and a Working with Children/'s Check as part of the recruitment process (funded by the City).

Additional information

We are an equal opportunity employer. Applications and enquiries: Click the Position Description link to view more information about this position. Apply to submit your application or contact the Talent Acquisition team for any reasonable adjustments during the recruitment process at careers@geelongcity.vic.gov.au.

We acknowledge the Traditional Custodians of the land. We pay our respects to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

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