Customer Support Officer

3 weeks ago


Australia Colac Area Health Full time

Customer Support Officer (Grade 3), Information Technology, SWARH

Employment Type - Permanent Full Time

Hours per fortnight - 80

Job Category - Technical - Information Technology/Services

- Support the delivery of ICT for public health services across the Barwon and Victorian Southwest Region
- Enjoy a work/life balance while helping connect our community to the future of health care
- Find satisfaction in a position that offers diversity, complexity, and fulfilment
- Permanent full-time, 80hrs/fortnight, ADOs, 5 weeks leave & salary packaging

About Barwon Health

Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care.

About the Role

Based in Geelong, this Customer Support Officer role involves providing Level 2 IT Service Support to all SWARH Members and Customers. As part of a dedicated and dynamic team, Level 2 IT Customer Support Officers provide high quality remote and onsite IT support involving break/fix, application and configuration issues, advanced troubleshooting, hardware and software installation.

- Excellent working conditions with a high sense of job satisfaction
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
- Wide-range of professional development opportunities to enhance your career
- Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.

- Aboriginal and/or Torres Strait Islander peoples
- LGBTIQA+ community members
- People of all gender identities
- People with disability
- Culturally and linguistically diverse communities

We are a child-safe and totally smoke-free workplace. Prior to commencement with Barwon Health, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance. This role requires you to provide evidence of a 2025 influenza vaccination.

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