Business Process Consultant

4 weeks ago

Council of the City of Sydney, Australia Cognizant Full time

Overview The Sr. Analyst role is crucial for driving the success of our projects in the Cards & Payments and Asset & Wealth Management domains. With a focus on Requirements Gathering, BPC – Business Planning & Consolidation the candidate will work in a hybrid model, collaborating with teams to ensure seamless ServiceNow project execution. This role requires a blend of technical expertise and domain knowledge to deliver impactful solutions. Mandatory Skills - Ability to provide business insight and consult clients in a complex and cross functional environment, preferably in ServiceNow tools and products - Proficiency in gathering and documenting functional and non-functional business requirements - Strong stakeholder engagement and ability to bridge the gap between technical terms and business users - Experience working in Agile/Scrum environments (writing epics, user stories, sprint planning, UAT coordination) - Strong documentation skills – Business and Functional requirement documents, test scripts and training material Duties and Responsibilities - Act as the primary liaison between business stakeholders and the ServiceNow technical team to gather, analyze and document requirements - Translate business needs into functional requirements, user stories and acceptance criteria for ServiceNow solutions - Perform gap analysis between existing processes and ServiceNow functionality to recommend improvements - Develop and maintain documentation (including BRD’s, process flows, user guides to name a few) - Lead and coordinate user acceptance testing, defect management, and ensure solutions meet business needs - Work closely with project managers to support end-to-end project delivery, including scope, timeline and risk management Salary Range >$100,000 Date of Posting Date of Posting: 17/ September /2025 Next Steps If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us. For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check. #LI-CTSAPAC #J-18808-Ljbffr

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