IT Engagement and Change Manager

4 weeks ago

Council of the City of Sydney, Australia Aboriginal Health Council of Western Australia Full time

UPA is a not-for-profit aged care provider committed to delivering quality care and support services across NSW. Our IT team plays a vital role in enabling this mission through reliable operations and transformational projects.

About the Role

As IT Engagement and Change Manager, you will:

- Drive engagement and adoption for technology initiatives.

- Build strong relationships with leaders and frontline teams.

- Facilitate workshops to uncover needs and shape solutions.

- Develop business cases and secure approvals.

- Design and deliver change strategies, training and communications.

- Monitor benefits realisation and embed continuous improvement.

This is a hands‑on role for someone passionate about collaboration, communication and making change stick.

What We’re Looking For

- Bachelor’s degree in Business, IT or related field.

- 5+ years’ experience in business analysis, stakeholder engagement or change management.

- Proven success leading technology adoption across multi-site environments.

- Strong facilitation and communication skills.

Desirable: Change management (Prosci/CCMP), business analysis (IIBA), project management (PRINCE2/PMP), ITIL or Microsoft 365 certifications. Experience in aged care or not-for-profit sectors is a plus.

Why Join UPA?

- Values-driven organisation making a real difference.

- Impactful technology projects improving care and service delivery.

- Supportive team culture and professional growth opportunities.

Requirements: Current driver licence, criminal history check, vaccination compliance. Travel between UPA sites may be required.

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