End User Computing

15 hours ago

City of Brisbane, Australia Cognizant Full time

About the role

As an End User Computing (EUC) Field Support Specialist, you will make an impact by delivering hands‑on technical support for end‑user devices and software across the enterprise. You will be a valued member of the IT Infrastructure Services team and work collaboratively with service desk teams, infrastructure engineers, and external vendors to ensure seamless user experiences.

In this role, you will:

- Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, printers, and other end‑user equipment.

- Perform IMACD (Install, Move, Add, Change, De‑install) services for IT hardware and software.

- Provide onsite support for audiovisual and collaboration technologies in meeting rooms and shared spaces.

- Manage incidents and service requests in alignment with SLAs using ITSM tools like ServiceNow.

- Maintain and update documentation and knowledge base articles to support efficient troubleshooting.

- Coordinate with internal IT teams and external vendors to resolve complex technical issues.

- Deliver high‑quality, customer‑focused support in a fast‑paced enterprise environment.

Work model:

This is an onsite position requiring regular presence at a client office. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting and may change based on project or business requirements.

What you need to have to be considered:

- Proven experience in end‑user hardware and software support, including desktops, laptops, mobile devices, and printers.

- Hands‑on experience with IMACD services and AV/collaboration equipment.

- Proficiency in ITSM platforms such as ServiceNow.

- Familiarity with endpoint management tools like Microsoft Intune and SCCM.

- Working knowledge of Active Directory and Group Policy Objects.

- Strong troubleshooting and customer service skills in an enterprise environment.

These will help you stand out:

- Certifications in IT support (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).

- Experience supporting Windows operating systems in large‑scale environments.

- Ability to work independently and manage multiple priorities.

- Strong communication and documentation skills.

- Experience coordinating with OEMs and third‑party service providers.

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