Senior Client Account Manager

3 weeks ago

Council of the City of Sydney, Australia Pattern Full time

Overview

Senior Client Account Manager Pattern is one of Australia’s leading ecommerce digital agencies, awarded Australia’s Best Digital Agency by NORA. We are also the largest seller on Amazon globally, representing brands across all product categories. We offer perks like 5 weeks of annual leave, hybrid and flexible working, reduced summer hours, a competitive salary, plus stock options upon joining. We are an outgoing, data-driven, and ambitious team, and due to our recent success, we’re growing. Our people are everything - each hire is vital to us. We/'re looking for a strategic Senior Client Account Manager to join our Melbourne office and help deliver client success and agency growth. This is a brilliant opportunity to work in a digital agency that combines ecommerce consultancy with marketplace acceleration. If you’re passionate about digital growth and thrive in a dynamic environment, you’ll love working with us - Pattern is committed to professional development at every level.

Frequently Asked Questions

Responsibilities

- Client Leadership: Act as the main point of contact for selected Tier 1 and 2 clients across SEO, SEM, Social and CRM, building strong relationships and ensuring client satisfaction.
- Cross-Functional Collaboration: Work as an expert across all channel teams, overseeing and coordinating client deliverables, ensuring excellence in execution and communication.
- Thought Leadership: Provide strategic guidance to clients and internal teams, ensuring a forward-thinking approach to digital marketing and e-commerce.
- Account Growth & Retention: Build trust with senior client stakeholders, develop long-term relationships, and ensure account renewals are planned with a focus on growth.
- Commercial & Operational Excellence: Manage client budgets, forecasts, and contribution margins, identifying efficiencies to drive profitability.
- Channel Operations & Insights: Be hands-on within platforms such as Facebook Business Manager, Google Ads, and Google Analytics, reviewing performance data and supporting the channel teams with strategic recommendations.

Salary: $90,000 - $110,000 a year

What will I need to thrive in this role?

- 3+ years of account management experience, ideally in a full service agency.
- Expertise in SEO, PPC, and Social Media Advertising.
- Exceptional communication and presentation skills.
- Analytical mindset with the ability to interpret performance data and translate it into actionable insights.
- Proven experience project managing multi-channel digital teams.
- Able to generate market insights and share them with the broader team in a way that fosters informed decision-making.
- Confident communicator with experience in pitching, presenting, and driving new business opportunities.

What is the potential for career growth?

In this role, you’ll have opportunities to be mentored, mentor others, and collaborate across departments. We promote internal growth in our merit-based company, supporting continuous learning and professional development.

What is the team like?

Our team is highly motivated, data-driven, and results-oriented. Collaboration is at the heart of our culture - at Pattern, every team member’s ideas and input are valued, driving progress and shared success.

What is the hiring process?

- Virtual interview with Hiring Manager
- Virtual/in-person task presentation and interview with Hiring Manager
- Peer Virtual/in-person interview with other team members
- Professional reference checks
- Executive review
- Offer

Interested? We’d love to hear from you

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