Senior Account Manager

Role Overview

As a Senior Account Manager at Jellyfish, you will play a key role in managing client relationships, driving business growth, and ensuring operational excellence. You will act as a trusted advisor, aligning Jellyfish’s solutions with client business objectives while proactively identifying opportunities for innovation and expansion. With a strong global focus on AI technologies, this role will also require someone with a keen interest in AI and its pivotal role in marketing. You should uphold an agile mindset with an ability to respond quickly to identifying and acting on new opportunities.

Responsibilities

- Serve as the primary point of contact for specific areas of work within Enterprise clients or as the client lead for Scale accounts

- Drive account growth by identifying opportunities to introduce new products, services, or initiatives

- Clearly articulate client business objectives and demonstrate how Jellyfish’s work delivers measurable impact

- Capture all client recaps and share with key stakeholders with next steps

- Partner with Project Management to manage internal timelines and ensure client deliverables are on-time

- Take ownership of client renewals, ensuring strong relationships and long-term engagement

- Monitor client health metrics (Profitability, Net Revenue Growth, NPS, and Project Evaluations), driving action plans where improvement is needed

- Maintain up-to-date knowledge of industry trends, ensuring Jellyfish remains a forward-thinking and innovative partner

- Liaise confidently with cross-functional teams, including project management, billing, and creative, to ensure seamless project execution

- Maintain accurate and up-to-date client data in Salesforce to support reliable reporting and decision-making

- Implement and manage best-in-class client management practices, ensuring client playbooks, meeting notes, and financial reports are consistently updated

- Develop well-articulated briefs aligned with client goals and lead internal teams to deliver on objectives

- Promote collaboration, shared success, and an innovative mindset within the team

- Act as a role model within the organization, demonstrating professionalism, accountability, and commitment to excellence

- Identify and elevate potential challenges, collaborating with Director to resolve

Skills and Competencies

- Effective Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients

- Strategic Use of Data and Tools: Experience working with analytics and paid media platforms to interpret performance data. Lead internal teams to elevate paid media and analytics insights into recommendations that demonstrate impact and support client objectives.

- Paid Media Expertise: Strong understanding of paid media processes, including planning, activation, optimisation, and measurement, enabling effective collaboration with internal specialists and the ability to translate technical performance into strategic narratives.

- Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results

- Proactive Problem-Solving: Tackles challenges with a calm, solutions‑oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships

- Collaboration and Team Leadership: Actively contribute to a collaborative, high‑performing work environment by leading cross‑functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects.

- Commitment to Excellence: Demonstrates exceptional attention to detail by producing high‑quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores

- Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth

- CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity

Client‑Centric Mindset

Anticipates client needs and proactively provides solutions or recommendations

Ownership and Accountability

Owns mistakes, identifies lessons learned, and implements improvements to avoid repeating errors

Problem‑Solving

Identifies potential obstacles early; develops actionable solutions to mitigate risks

Commitment to Growth and Learning

Proactively seeks feedback from colleagues and clients to identify areas for improvement.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self‑development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

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