Senior Manager Client Advisory

Senior Manager Client Advisory - Visa Consulting and Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.

The team provides a comprehensive range of consulting services and solutions to our clients across Australia, New Zealand and the Pacific Islands that address unique challenges in areas such as strategic growth, profitability, fraud risk management and digital strategy.

Senior Manager Client Advisory role

VCA is looking for a Senior Manager Client Advisory to work alongside the Account Executives in Sydney, Australia, to identify, sell in and take ownership of a programme of consulting engagements with key clients, that supports the growth of their business, as well as Visa’s.

The Senior Manager Client Advisory will be responsible for identifying new business development opportunities, and alongside our delivery team, designing and overseeing the successful delivery of high-quality client engagements. This will involve working closely with the account leads and senior client stakeholders to gain a deep understanding of our clients’ business and outlining a programme of advisory work intended to support them in achieving their business objectives. The Senior Manager Client Advisory will be required to oversee a programme of work, identifying the client challenges, outlining a broad programme of support including specific advisory assignments, designing consulting approaches for each, liaising with VCA’s Practice teams to write the proposals, providing input to delivery, ensuring high quality output.

The areas where Visa provides support to clients is wide and varied and could include industry landscape evaluations to inform payments strategies, proposition strategy and design, portfolio optimisation, leveraging Visa’s data set to inform a broad range of data-related initiatives, process/operations optimisation, supporting in the management fraud & scams to name a few.

The full range of responsibilities are detailed below:

Responsibilities

- Work in close partnership with Account Executives to develop a deep understanding of client needs and challenges, participate in account planning and identify a programme of advisory opportunities that will support the growth of our clients’ business.

- Prepare client project proposals for each advisory opportunity, engaging with clients to clearly define objectives, working with VCA’s Practice team to agree scope, approach and deliverables, define roles and responsibilities and delivery timelines.

- Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements.

- Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge.

- Design and deliver compelling presentations to illustrate findings, ideas and recommendations and more broadly at times support implementation at the client onsite.

More generally:

- Identify opportunities for other Visa functions including marketing, product, client services.

- Continuously build knowledge, surface new insights, and produce thought leadership pieces that contribute to practice development and global best practice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Having already accumulated a variety of experience, you will be familiar with the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. Specific skills and experience you will bring are:

- 8+ years of experience in consulting, corporate strategy, or business management with a Bachelor’s Degree.

- Exceptional interpersonal and communication skills, adept at building strong relationships with internal and external stakeholders. Ability to articulate complex ideas clearly and effectively, both verbally and in writing.

- Innovative thinking, familiar with a range of consulting approaches that could be leveraged to solve client challenges, to deciphering complex problems and developing practical solutions.

- Highly organised with experience in simultaneously managing multiple projects, with varying levels of complexity.

- Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization.

- Excellent attention to detail, ensuring the highest level of quality/rigour in project deliverables.

- Self-motivated, work well independently, managing your own time and resources effectively. Able to handle pressure and setbacks and adapt to change quickly and effectively.

- Strong commercial acumen, with experience in working on business/value cases that prove ROI.

In addition, you will ideally bring the following:

- Experience in payments or retail banking industry.

- Experience in developing strategy (for products or business units).

- Experience in customer experience design (using human centred design / design thinking).

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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