Urgent Search: Senior Client Service Officer

2 weeks ago

Brisbane, Queensland, Australia Profusion Group Full time
Are you an experienced Client Services professional ready to take the lead in shaping client delivery within a growing advice firm?

We're seeking a Senior Client Services Officer to bring expertise, initiative, and leadership to a high-performing financial planning team. This pivotal role suits someone with strong technical knowledge, a proven track record in complex case management, and the drive to mentor junior staff while enhancing client experience.

The Opportunity

- Own the end-to-end implementation of financial advice across superannuation, insurance, investments & SMSFs
- Act as a trusted escalation point for client queries, platforms, & insurer interactions
- Lead workflow improvements, ensuring efficiency, compliance, & service excellence
- Oversee preparation of SOAs, review packs, and tailored reporting for high-value clients
- Partner with advisers to deliver seamless, professional client experiences
- Mentor & support team members to build capability across the client services function

About You

- 4+ years in client services or paraplanning within financial planning
- In-depth knowledge of platforms, products, and superannuation regulations
- Highly organised with the ability to manage complex client files with precision
- Leadership qualities—capable of guiding juniors & driving workflow efficiency
- Professional, ethical, & client-focused approach

Why Join

- Step into a role with genuine influence in how client services are delivered
- Be part of a collaborative team that values innovation and continuous improvement
- Enjoy career progression opportunities in a business positioned for growth
- Competitive salary, strong recognition, and a supportive CBD-based culture

What Next?
Please click onAPPLY NOW. Alternatively, if you prefer to discuss this role in confidence before making an informed decision or have any questions, please contact Ben on0400302396.
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