Customer Care Coordinator

3 days ago

Townsville, Australia FRESH GRAVITY, INC. Full time

The Opportunity

This role is a 12-month parental leave cover contract, offering a unique opportunity to support the Customer Care Manager in delivering best-practice customer service outcomes across all Queensland projects. You will play a key role in ensuring a smooth experience for our customers, communicating with them regularly pre and post-settlement. This is a hands-on role involving direct interaction with new property owners and liaising with the broader business including our sales, development, and construction teams.

What you’ll do

- Manage customer communications, handling the customer care inbox and ensuring all enquiries are responded to within 24 hours with a high level of care and professionalism.

- Guide the pre-settlement journey by keeping customers updated on project milestones, managing inspection bookings, conducting handover appointments, and preparing key packs.

- Coordinate post-settlement support, managing the recording and rectification of defects by sending orders to builders and keeping customers updated on the status weekly.

- Provide essential team support by attending project meetings, preparing monthly reports on customer sentiment, and managing administrative tasks such as PO creation and vendor set-up.

What you’ll bring

- A passion to achieve excellent customer service results and promote a “Customer first” culture.

- Excellent verbal and written communication skills and professional presentation.

- The ability to be self-motivated, extremely well organised, and able to manage competing priorities.

- Strong problem-solving ability and experience liaising with builders and contractors.

- A collaborative attitude with the ability to work within a team environment and take direction from the Customer Care Manager.

Why join Frasers Property Australia?

- Work with a highly regarded and collaborative team in an award-winning workplace culture.

- Opportunities to grow your skills and develop your future career with dedicated learning & development programs.

- An additional purchased leave program.

- Discounts at Frasers including 50% off hospitality and a discount on residential property purchases.

- Multiple health & wellbeing benefits.

- A generous parental leave policy.

If you're ready to take the next step in your career and make your mark by creating a delightful experience for our customers, we’d love to hear from you.

Don’t quite meet every single requirement but still believe you’d be a great fit for the job? We’ll never know if you don’t hit the ‘apply’ button.

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