Summer Casual Customer Service Coordinator
2 weeks ago
Summer Casual Customer Service Coordinator
Far North QLD at UniLodge John Grey Hall Genuine career opportunities for those with ambitions to grow
10th October, 2025
- Far North QLD at UniLodge John Grey Hall
- Genuine career opportunities for those with ambitions to grow
- Summer Casual opportunity available
What role will you play
We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a casual basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on…
At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path. Some of the responsibilities will include, but not be limited to:
- Creating a friendly environment and delivering a positive resident experience,
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
- Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).
What we’re looking for
- A background in reception or hospitality will provide you with a good grounding for this role
- A passion for delivering exceptional guest experiences
- Resilience and ability to work under high pressure, and a fast-paced environment
- Excellent communication skills, both written and verbal
- High levels of computer literacy with ability to learn new systems
- Someone who exercises a “we care” attitude.
- National Police Check (completed within last 3 months), at your own cost
- Working with Children’s Check (QLD)
Perks
- Professional Growth: Access to leadership development, wellbeing programs, online learning, webinars, and face-to-face training.
- Leave Benefits: Includes paid parental leave, study leave, and a return-to-work bonus for parents.
- Recognition and Rewards: Milestone rewards, On the Spot Awards, monthly sales bonuses, and quarterly/annual awards.
- Accommodation Perks: Discounts on team member accommodation.
- Referral Incentives: Payments for successful employee referrals.
About Us
At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
Are you ready to embark on a rewarding career?
If you think this role is the right fit for you, we would love to hear from you.
We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date. Apply For Job
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