Restaurant Supervisor

2 weeks ago

Port Douglas, Australia Harrisons Full time

Overview

Title: Restaurant Supervisor (Full-time, Hourly)

Location: Harrisons Restaurant, Sheraton Grand Mirage Resort, Port Douglas QLD

Start: ASAP (12‑month minimum commitment)

About Harrisons

Harrisons is a multi‑award‑winning, family‑owned fine dining restaurant led by Michelin‑Star chef Spencer Patrick. We deliver warm, polished service with modern, tropical glamour.

The opportunity

We trade 7 days and are seeking a hands‑on Restaurant Supervisor to assist with leading evening service across five nights per week. You set the tone on the floor—refined, personable, unflappable—and help grow and mentor a tight, professional team.

Responsibilities

- Lead evening service: team briefs, floor plan, section allocations, standards checks
- Uphold fine dining standards: sequence of service, guest recovery, VIP recognition
- Provide wine and beverage leadership: confident recommendations, pairings, stock oversight
- Train, coach and performance‑manage section waiters and runners
- Liaise with kitchen on pacing, dietary needs, and menu changes
- Maintain RSA, hygiene, and compliance standards
- Support scheduling and labour control within target
- Contribute to continuous improvement and guest experience initiatives

Must‑haves

- 3+ years’ front‑of‑house experience in premium or fine dining venues
- Proven shift‑lead or supervisor experience
- Strong wine knowledge (able to guide pairings; WSET a plus)
- Availability for 5 evening shifts per week; minimum 12‑month commitment
- Calm under pressure; excellent communication and guest rapport
- WSET Level 2+ or equivalent wine certification
- Experience with set menus, degustations, and events
- POS competency (we can add system names)

What you’ll enjoy

- Competitive hourly rate + penalty rates, paid training
- Work with an acclaimed kitchen and curated wine list
- Career progression as our leadership structure grows
- Beautiful resort location with an air‑conditioned, newly refurbished dining room
- Warm, family‑owned culture in global resort setting—professional, supportive, and genuinely hospitable

How to apply

Send your CV and a short note on your favourite wine pairing to our team. Only shortlisted candidates are contacted.

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