Restaurant Supervisor

About us
The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.

About the position
Recently awarded best restaurant in a hotel & resort at the 2020 R&CA Savour Awards for Excellence, The Galley Kitchen is our bright and breezy all-day diner. Offering a seasonally changing menu featuring local produce and seafood, home to our signature sparkling wine breakfast, à la carte lunch and dinners and decadent High Teas. Moby's Bar is a celebration of where the land meets the sea. Home to a selection of the world's finest whiskies, smartest cocktails and wonderful wines, Moby's is where plush, rich velvets, deep soft leather, marble, mahoganies and the dark soothing colours of yesteryear combine with seaside charm.

This award winning crew is casting a line out for an enthusiastic and customer focused Food and Beverage leader to excel in our Restaurant Supervisor position.

This full time opportunity is responsible for providing our guests with exceptional experiences; essential accountabilities include:

• Set restaurant in line with booking requirements and customer requests
• Break down and cleaning of restaurant
• Assist with rostering requirements and shift coverage
• Provide staff training to new team members and assist with current staff development plans
• Supervise and manage staff on shift
• Resolve customer complaints
• Prepare and serve barista standard coffee
• Prepare and serve beverages; including cocktail and presentation of wine
• Facilitate room service, taking orders and delivery
• Follow RSA government legislation requirements
• Maintain cleanliness front of house areas
• Set up and break down of Function and Events on site
• Oversee and manage daily open and closing procedures

This position will require availability for split shifts for breakfast, lunch and dinner service across a 7 day rotating roster. Our seasonal peaks run through summer, public holiday and school holiday periods, availability during seasonal peaks is essential.

Certifications required: RSA

This role will require you to complete a criminal check prior to your appointment to the position (cost covered by Wests).

About you
We are seeking passionate senior Food and Beverage professionals with fine dining experience. Good knowledge of wine or exposure to presenting wine in a restaurant setting will be highly regarded. You will have exceptional customer service skills, a positive and enthusiastic attitude, and the ability to retain your high standards in a busy and demanding position. Demonstrated leadership experience and ability to provide guidance and mentoring to staff is essential to the success of this position.

What we offer
As part of the Wests Group Australia, The Anchorage can offer you great employee benefits, the luxury of being able to work and spend time exploring the beautiful holiday location of Port Stephens, along with the opportunity to develop and further your hospitality career

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.