Business Process Analyst

Position Summary

The Business Analyst will excel in Intelligent Process Automation (IPA), presenting both consulting and development skillsets. They will work closely with business stakeholders through completing consulting led IPA process assessments, documenting business processes, communicating to development teams on requirements and having experience in agile IPA delivery. They will collaborate with a client to enable them to deliver and scale IPA solutions. They will play a critical role in the growth of the Cognizant team and its IPA capability across ANZ. They will combine the skills of data analysis with a deep understanding of Lean methodologies and process improvement, focusing on extracting insights from data and discovery workshops to identify and eliminate inefficiencies within business operations, streamlining workflows and optimizing processes for maximum efficiency and productivity. They will also be highly proficient in capturing business requirements, leveraging process mapping techniques and identifying bottlenecks, redundancies, and opportunities for optimization based on data analysis. The Business Analyst is also expected to leverage relevant industry experience in Information and Communication Technology (ICT) and Banking Operations to effectively deliver strategic guidance and identify opportunities for automation and process optimisation across client engagements. One key part of the role will be to identify quality and prioritising opportunities to automate process, demonstrating to clients the achievement of benefits and suggesting process improvements as part of a continuous journey. The role also requires extensive change management and experience in banking sector is a key part of the role.

Mandatory Skills

- Able to understand complex processes and simplify where possible, or break down into sub-processes, ability to identify redundancy.
- Able to determine ROI of processes and create business pipeline. Work with the business to identify best cases for automation.
- Document business process flow charts using BPMN principles and presenting results of program ROI achieved leveraging Microsoft Power BI (PL300 Certification preferred).
- Capable of playing a lead role and communicating requirements to both onshore and offshore teams.
- Contribute to testing documentation and test coverage of RPA processes.
- Working on Support and Maintenance activities.
- Experience in change management.
- Significant work experience in ICT and Banking Operations mandatory.
- Experience managing daily stand ups, retrospectives leveraging agile methodologies (Scrum).
- Deliver on assigned responsibilities adhering to BPMN standards, policies, and procedures.
- Project management: disciplined in managing project scope, timeline, and budget to meet deadlines.
- Initiative-taker: self-directed and initiative-taking in managing tasks and setting challenging targets to achieve client’s demands.
- Work within project schedule constraints, communicating any identified project risks and issues.
- Creating Handover Documentation.
- Ability to write test cases against the desired requirements.
- Review UAT test plans, run UAT triage and clarification/manage defects.
- Ability to test and confirm the desired requirement has been met considering original ROI.
- Familiarisation with JIRA, Confluence tools.
- As we are consulting business, naturally we seek excellent communication skills.
- Enthusiastic and unprompted attitude for implementing and developing new operation.
- Knowledge of BPM, RPA, and AI API’s.

Duties and Responsibilities

- Using ICT change management methodologies, principles, and techniques to implement change approach plans for client robotics and automation projects and to ensure compliance to project timelines, engagement of impacted staff, and fulfillment of resource requirements.
- Conduct interviews, document analysis, and workshops to identify, investigate, analyse, and report to management current business processes, procedures, and work practices as well as anticipated changes to these processes, procedures, and practices because of ICT change projects.
- Identifying and evaluating inefficiencies in new technical processes and recommending optimal business practices, and system functionality and behaviour to enhance stakeholder satisfaction.
- Collaborating with stakeholders to identify additional opportunities for improvement and to formulate and document business requirements for further enhancements to change initiatives.
- Mediating between business teams and developers ensuring clear and effective communication, addressing inquiries and concerns in a timely and professional manner.
- Creating user and training documentation, and conducting formal training classes to ensure high adoption rate of change initiatives and to ensure all impacted stakeholders are knowledgeable of the new processes and systems.
- Consulting with users and programmers to design improvements to the functionality of websites, apps, and systems.
- Supporting system developers in building and obtaining user acceptance of functional specifications.
- Taking responsibility for ensuring users are prepared for deployment of functional solutions, such as briefing users on and supporting implementation of system test plans, which ensure acceptable quality and integrity of the system.
- Using data and process modelling techniques to create clear process and system specifications for the design and development of process flows and system software.
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.
- Identifying and assessing project risks to develop effective mitigation strategies to minimize project disruption.
- Staying informed about industry regulations to ensure all business process changes adhere to compliance standards.
- Automation Tool understanding. (Uipath, Power Apps, Blue Prism).
- Data Analysis acumen and tool proficiency (especially PowerBI).
- Responsible for documenting business processes using Process Definition Documents (PDD), Standard Operating Procedures.
- Responsible for documenting functional and non-functional solution requirements in a Business Requirements Document (BRD).

Qualifications & Certifications (Optional)

- MS PL300 Power BI

Salary Range

$70,000-$90,000

Date of Posting

14/October/2025

Next Steps

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.

Equal Employment Opportunities

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

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