Process Analyst

2 hours ago

Council of the City of Sydney, Australia Tech Mahindra Full time

A Bachelor’s or Higher Degree is the minimum entry required for the position.

About the Role

We are seeking a detail-oriented and analytical Process Analyst to evaluate, design, and improve business processes across the organisation. The ideal candidate will partner with cross-functional teams, map existing workflows, identify bottlenecks, recommend improvements, and support automation or optimisation initiatives to increase efficiency, quality, and customer satisfaction.

Key Responsibilities

- Analyse end-to-end business processes to identify gaps, inefficiencies, and improvement opportunities.

- Conduct workshops, interviews, and data analysis to capture business requirements.

- Create process documentation including AS-IS/TO-BE process maps, SOPs, workflows, and business rules.

- Evaluate process performance using KPIs, metrics, and dashboards.

- Work closely with technology, operations, and business teams to design streamlined processes.

- Support implementation of automation, digital tools, or system enhancements.

- Conduct impact assessments, feasibility studies, and cost-benefit analysis.

- Assist in change management, user training, and process rollouts.

- Ensure processes comply with organisational policies, regulatory and quality standards.

- Drive continuous improvement initiatives such as Lean, Six Sigma, Kaizen or Agile methodologies.

- 3–7 years of experience as a Process Analyst / Business Analyst / Continuous Improvement Analyst.

- Strong expertise in business process mapping tools (Visio, Lucidchart, ARIS, BPMN tools).

- Experience with process improvement or automation initiatives (RPA, workflow automation, ERP/CRM changes).

- Analytical mindset with strong problem‑solving skills and logical thinking.

- Excellent documentation and communication skills.

- Ability to work with cross‑functional stakeholders and translate business needs into actionable requirements.

- Preferably certified in Lean, Six Sigma, BPM, or equivalent (nice to have).

Preferred Qualifications

- Experience in (Industry – e.g., Telecom, BFSI, IT Services, Logistics).

- Exposure to data analysis, dashboards, and reporting (Excel, Power BI, Tableau).

- Knowledge of Agile / Scrum methodologies.

Education

- Bachelor’s degree in Engineering / Business / Information Technology or related field.

- Certifications in process excellence or business analysis desirable.

#J-18808-Ljbffr

  • Process Analyst

    1 week ago

    City of Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

    * $800 - $950 per day, inc super/+GST* 6 month day rate contract, very high chance of extension* Hybrid working, CBD location, Melbourne The Role: The Process Analyst will play a key role in analysing, mapping, and designing both as-is and to-be business and system processes across the finance and payroll functions as they transform. They will lead process...

  • Lean Process Analyst

    2 weeks ago

    Council of the City of Sydney, Australia DLL Group Full time

    We are seeking a highly skilled Continuous Process Improvement (CPI) Analyst to support leading and executing an improvement program within our Credit and Finance business functions. This role will be instrumental in driving business excellence through implementing lean process whilst supporting members and senior stakeholders to work toward transformational...

  • Senior Reporting Analyst

    24 hours ago

    Sydney, New South Wales, Australia Our Process Full time $120,000 - $180,000 per year

    Division: Digital Department: Portfolio Delivery Reference number: 12691 Engagement type: Fixed Term ContractThis is a 2-Year Fixed Term Contract (FTC) position based in Mel/Syd/Brisbane/Adelaide/Perth.AEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe,...

  • Senior Business Process Analyst

    1 week ago

    Council of the City of Sydney, Australia HUB24 Limited Full time

    HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...

  • Business Analyst

    2 weeks ago

    Council of the City of Sydney, Australia Talent International Full time

    Join a leading consultancy supporting Australia’s Defence capability through process optimisation and sustainment excellence. We’re seeking an experienced Business Analyst to develop and maintain the suite of processes that enable effective delivery within the Defence Sustainment Model. Key Responsibilities - Develop and optimise processes supporting...

  • (Urgent) ICT Business Analyst – Fenergo Business Analyst

    1 week ago

    Council of the City of Sydney, Australia Silverlink Technologies Full time

    - ICT Business Analyst – Fenergo Business Analyst ICT Business Analyst – Fenergo Business Analyst - Location: Sydney /Melbourne - Salary: 75- 90K AUD/annum - Duration: Long term/ Permanent - Start Date: 17/03/2025 - End Date: 18/04/2025 - Posted By: Keith Pacheco ROLES AND RESPONSIBILITIES - Analyse business processes, policies, and other relevant...

  • Change Analyst

    2 weeks ago

    Council of the City of Sydney, Australia FinXL Full time

    Change Analyst Leading Banking client (consulting through FinXL) Thrive on complexity? Help a enterprise client navigate a complex transformation! About FinXL FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value...

  • Senior Analyst

    3 weeks ago

    Council of the City of Sydney, Australia OCTAGON Full time

    Core strengths of a Senior Analyst are strong and seasoned analytical skills, creativity in problem-solving across client and business issues, and the ability to work effectively as part of a team, as well as lead it. They should also have a strong demonstrable interest and knowledge in the world of sports and entertainment properties, specifically in the...

  • Business Analyst

    3 weeks ago

    Council of the City of Sydney, Australia Aurec Human Capital Group Full time

    Overview - Business Analyst x2 - Industry: Telecommunications - Day Rate Contract $850 + Super - Initial 6-Months + Ext - Hybrid Role: Sydney & WFH - NPS | Regulatory | Compliance The role: Our client, a leading Telecommunication provider are seeking two Business Analysts to join their growing project delivery portfolio. What you will be doing: -...

  • Data Analyst

    2 days ago

    Council of the City of Sydney, Australia NSW Government Full time

    Job Description – Data Analyst (0000B3OQ) Temporary (12-month role) | Grade 7/8 | Sydney About the LECC The Law Enforcement Conduct Commission (LECC) is an independent investigative commission established to provide oversight of the NSW Police Force and NSW Crime Commission. The LECC independently monitors and reviews the investigation of complaints by...