Customer Support Coordinator

6 days ago

Melbourne, Australia Opal Aged Care Full time

Customer Support Coordinator - Mordialloc Grove

Posted Thursday 28 August 2025 at 2:00 pm

"At Opal HealthCare, we know that companies don’t succeed - people do."
That’s why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion,Accountability,Respect andExcellence reflect thatCAREis at the heart of everything we do.

With 139 Care Communities and over 20,000 team members, we’re one of Australia’s leading private aged care providers—and we’re growing.

We’re currently seeking a full-time Customer Support Coordinator to join our welcoming team at Mordialloc GroveCare Community.

What You'll Do:

- Act as the first point of contact for new customer enquiries
- Conduct personalised tours of our Care Community, providing a warm and informative experience for prospective residents and families
- Manage the sales pipeline and customer journey to maximise occupancy and service uptake
- Implement sales initiatives that enhance conversion and promote our additional service offerings
- Support service excellence by monitoring feedback and maintaining high customer standards
- Reception and administration tasks to ensure smooth day-to-day operations
- Effectively manage the roster to ensure adequate care for our residents.

About You:

- Previous experience in Sales and/or Administration roles preferred
- Background in Hotel, Duty or Property Management is highly regarded
- Friendly, professional communication style with strong customer service skills
- Organised, proactive and able to manage multiple priorities with ease
- Passionate about delivering exceptional experiences and supporting older Australians

What We Offer You:

- Work/life balance – Full-time hours (Mon–Fri, 9am–5pm), no weekend work
- Professional development – Access to industry-leading training, leadership programs, and our dedicated Opal HealthCare Academy
Explore the Academy →
- Paid parental leave – 5 weeks for primary carers, 4 weeks for non-primary, plus an additional 5 weeks on return to work
- Referral bonuses – Earn up to $5,000 for recommending friends to join Opal
- Secondment opportunities – Grow your career through placements across our national network
- A supportive team culture where your contribution is truly valued

Shortlisted applicants will be contacted promptly for interview.

Please note: All applicants must be willing to undergo a pre-employment medical, police check and NDIS Worker Screening Check.

Job details

Job family Administration

Pay type Hourly

#J-18808-Ljbffr

  • Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Integrated Support Personnel Full time

    Position Description**Position**:Support Coordinator**Employment type**:Casual**Hours of work**: negotiable**Location**: Victoria**Award**: SCHADS award 2.1**Salary Range**:Commencing from $36.40 an hour**Position reports to**: Manager - Integrated Support Personnel, ManagingDirector**Reportable positions**:NILPrimary Position Objective:To provide high...

  • Customer Support Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $90,000

    Job OverviewWe are seeking a highly skilled Customer Support Coordinator to lead and coordinate our customer support teams in delivering exceptional service and operational efficiency to our customers.The successful candidate will be responsible for interpreting and fulfilling customer requirements, ensuring effective inventory control, timely dispatch and...

  • Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Sunflower Support Services Full time

    **ONLY APPLY IF YOU HAVE PREVIOUS EXPERIENCE IN DELIVERING SUPPORT COORDINATION**Sunflower Support Services is looking for an experienced Support Coordinator.Sunflower Support Services is an organization, providing mental health support to people with mental health and disabilities who need support with their daily activities.You get to choose the hours and...

  • Support Coordinator

    1 week ago

    Melbourne, Australia Sunflower Support Services Full time

    Sunflower Support Services is looking for an experienced Support Coordinator. Sunflower Support Services is an organization, providing mental health support to people with mental health and disabilities who need support with their daily activities. You get to choose the hours and days you wish to work and you decide on the caseload you are happy with. You...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Description:">We are seeking a dedicated and customer-focused professional to join our team as a Customer Support Coordinator.">The ideal candidate will be responsible for handling incoming customer calls, resolving equipment, service, or contract issues in a timely and efficient manner.">You will also be responsible for coordinating supplies from...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Metricon Full time

    OverviewCustomer Support Coordinator (Pre-Site) role at MetriconMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.Based in our fun, family environment Shepparton Office, work within the busy...

  • Experienced Support Coordinator

    2 weeks ago

    North Melbourne, Australia SUPPORT NEST Full time

    **WHO WE ARE** We support people with disability of all ages and needs in their homes and the community with quality services. We are on a mission; to create a world where disability is no longer an obstacle that stops someone from achieving their life goals and making a positive contribution to their community. We inclusive organisation that encourages...

  • Customer Support Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Metricon Full time

    OverviewCustomer Support Coordinator (Pre-Site) role at MetriconMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families. Based in our fun, family environment Shepparton Office, work within the busy...

  • Customer Support Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Metricon Full time

    OverviewCustomer Support Coordinator (Pre-Site) role at MetriconMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families. Based in our fun, family environment Shepparton Office, work within the busy...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Country Fire Authority (Cfa) Full time

    OverviewJoin to apply for theCustomer Support Coordinatorrole atCountry Fire Authority (CFA).Location: Scoresby (CFA State Logistics Centre).Full Time|Ongoing. PTA 4 |$89,586 pa(plus 12% superannuation).About This RoleThis newly created full-time role is a fantastic opportunity to help shape and deliver an exceptional customer support experience for CFA...