Customer Experience Partner

4 weeks ago

City of Melbourne, Australia CoStar Group, Inc. Full time

Overview

Customer Experience Partner

Company overview: CoStar Group (Nasdaq: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are committed to digitizing the world’s real estate and empowering customers with insights and connections. Domain is a leading Australian property marketplace within the Domain Group, offering data, insights, products and technology solutions to digitise the property journey.

About the Role

As a Customer Experience Partner under the guidance of an Operations Leader, you will be an important pillar of technical product support for our Real Time Agent product to Real Estate agency clients. This is a post-onboarding, troubleshooting and escalation-focused role for bugs and integration issues. You will be part of a sociable team in Melbourne, with opportunities for career development and promotion across the Domain eco-system.

Important note: Working hours are 9am – 5:30pm, with potential flexibility to 10:30am – 7pm as coverage expands.

What’s Next?

We’ll review applications and respond promptly. If there’s a match, a recruitment consultant will reach out. Equity, Diversity & Inclusion is a core value; see below for details.

Responsibilities

- Work closely with the sales teams to deliver post-onboarding technical support to customers with varying levels of complexity.

- Manage inbound enquiries from Real Estate clients via phone and email (e.g., support to create listings, resolve template issues, and queries about bugs and integration issues).

- Identify process and product improvements from client feedback to support company strategy.

- Assist with escalations and more technical queries as appropriate for experience level.

- Communicate more complex issues to the development and sales teams for further attention.

- Expand knowledge to become an industry expert within the Real Estate / Developer space.

Requirements

- ESSENTIAL: Flexibility to work 9am–5:30pm and 10:30am–7pm if required; previous experience in fast-paced customer service / tech support roles.

- Passion for delivering great customer experience; excellent communication with an enthusiastic, positive approach.

- Resilient, empathetic, with strong problem-solving skills and a high level of confidentiality.

NICE TO HAVES

- Exposure to technology and SaaS platforms, with interest in learning more.

- Property industry knowledge; phone-based customer service experience.

- Basic knowledge of coding, XML, JSON or HTML.

Who We Are

Domain Group is a leading Australian property marketplace with brands across data insights, products and technology solutions. Headquartered in Sydney, we are a team of over 1,200 professionals dedicated to inspiring confidence in life’s property decisions. We welcome diverse thinkers to help us.

EEO & Accessibility

CoStar Group is an Equal Employment Opportunity Employer with a drug-free workplace. If you require adjustments during the process or accessibility accommodations, contact our Equity, Diversity & Inclusion team at edi@domain.com.au or 1300 858 356.

How to Apply

We will provide thoughtful consideration to your application and respond as soon as possible. If eligible, a recruiter will reach out.

CoStar Group is committed to an equitable recruitment process for people with disability. For accommodations related to www.costargroup.com/careers, call 1-855-840-1715 or email recruiting@costargroup.com.

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