Customer Experience Partner

5 days ago

Melbourne, Australia Domain Group Full time

**Customer Experience Partner - Melbourne Office - Permanent Full Time**

A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts of sale.

As a Customer Experience Partner, you bridge the gap between the customer and the developers, ensuring our product is meeting customer needs. This role is essential to guarantee that our customers are having a seamless experience not only with the platform but also with the people that support it. You are someone who has a passion for technology and delivering exceptional user experience. You see the potential to solve real-world problems through technology but understand the importance of the human side of customer service. You should have an interest in solving difficult problems but also understand that no task is too small towards a business’s success.

**Who are you?**
- Proven experience working in a customer success focused role
- Exposure to working with technology and SaaS platforms and an interest in learning more
- A passion for delivering a great customer experience
- Analytical and problem-solving skills
- A collaborative team spirit

In a typical day you should expect to:

- Support users and internal team members by responding to a wide range of complex inquiries.
- Find immediate solutions to imminent issues with existing features and identify potential product changes to improve future user experience.
- Problem-solve or assess a variety of challenges that arise day-to-day to achieve an outcome for customers.
- Document potential bug fixes/features.
- Process client onboarding.
- Process time-critical data entry tasks.
- Communicate issues to development and sales teams.

**Why join us?**

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Discover your ideal work-life balance with our approach to flexibility, let's chat about what works best for you
- First-rate parental leave and wellbeing policies;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

**Who are we?**

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

**What’s next?

  • Experience Leader

    2 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Experience Partner

    1 week ago

    Melbourne, Victoria, Australia CoStar Group Full time $60,000 - $80,000 per year

    Customer Experience Partner - DomainJob DescriptionSoftware / platform support for Real Estate Agency clients.Inbound technical queries from onboarding support to ad-hoc requests.Hybrid working, sociable team and career development opportunities.Company OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate...

  • Customer Experience Partner

    1 week ago

    Melbourne, Australia Precision Jobs Full time

    **Customer Experience Partner** **Leading Global Shipping and Supply Chain Management Services Company** **Proactive Key Customer Service Delivery - Shipping & Supply Chain Transactions & Reporting** **Up to $95K + Super pa + Bonus** Our client is a leading global shipping and supply chain management services company providing high quality services to a...

  • Customer Experience Partner

    4 weeks ago

    City of Melbourne, Australia CoStar Group, Inc. Full time

    Overview Customer Experience Partner Company overview: CoStar Group (Nasdaq: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are committed to digitizing the world’s real estate and empowering customers with insights and connections. Domain is a leading Australian property...

  • Customer Experience Partner

    7 days ago

    Melbourne, Australia CoStar Group Full time

    Customer Experience Partner - Domain **Job Description**: Software / platform support for Real Estate Agency clients.- Inbound technical queries from onboarding support to ad-hoc requests.- Hybrid working, sociable team and career development opportunities. Company Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and...

  • Merchant Experience Partner

    2 weeks ago

    Melbourne, Victoria, Australia DoorDash Australia Full time $60,000 - $100,000 per year

    About the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate...

  • Merchant Experience Partner

    2 weeks ago

    Melbourne, Victoria, Australia DoorDash Full time $60,000 - $90,000 per year

    Job ID: DoorDash Technologies Australia Pty LtdMelbourne, AustraliaAbout the TeamAs one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support...

  • People Experience Partner

    5 days ago

    Melbourne, Victoria, Australia David Jones Full time $120,000 - $180,000 per year

    TheROLEAs the People Experience (PX) Partner, you will drive high performance and deliver exceptional people experiences that reflect our strategic and cultural aspirations. Working closely with People Business Partnering, Sustainability, Marketing, and the broader People team, the role delivers fit-for-purpose initiatives and solutions aligned to both the...

  • Part-time Product Manager/owner

    2 weeks ago

    Melbourne, Australia HR Partner Full time

    **About HR Partner** HR Partner is an HR management platform designed for small to medium-sized businesses. We help teams streamline HR processes like employee records, leave requests, onboarding, recruitment, and performance reviews - all in one secure, centralised system. Founded on the belief that HR should be approachable and efficient, HR Partner is...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Drake International - Australia Full time $60,000 - $90,000 per year

    Location:Oakleigh, VIC -office-based, onsite roleEmployment Type:3-month contract with potential to extend or transition to permanentWorking Hours:8:30 AM - 4:30 PM (some flexibility available)Eligibility:Australia Permanent working visaThe RoleWe are seeking a dedicatedCustomer Experience (After Sales) Consultantto join our Oakleigh office. This is afully...