Customer Experience Partner

2 weeks ago

Melbourne, Australia Precision Jobs Full time

**Customer Experience Partner**

**Leading Global Shipping and Supply Chain Management Services Company**

**Proactive Key Customer Service Delivery - Shipping & Supply Chain Transactions & Reporting**

**Up to $95K + Super pa + Bonus**

Our client is a leading global shipping and supply chain management services company providing high quality services to a large range of large global customers. In this position you will work for the ANZ & Oceania arm of the company and be responsible for end-to-end service delivery to assigned client portfolio through proactive management of purchase orders (POs)/shipments.

**Key Responsibilities**

**Service Delivery**
- Primary point of contact for assigned client portfolio
- Proactive management of POs & shipments in line with client SOPs
- Communicate exceptions & recommend solutions
- Ensure client facing information / data is accurate & manage exceptions
- Participate in implementation / onboarding of new clients
- Communication with global supply chain operations regarding client needs / KPIs

**Productivity & Profitability**
- Recommend projects to improve operational performance while supporting clients’ supply chain structure and processes
- Support implementation of client improvement initiatives

**Relationship Management**
- Engage & develop strong relationships with key client stakeholders
- Engage & develop strong relationships with key internal teams
- Prepare for & participate in client meetings
- Adherence to, and execution of, client SOP
- Client relationship & issue resolution

Most likely tertiary qualified in business related discipline, you will have a strong customer service background in global logistics and freight forwarding, preferably looking after end-to-end supply chain management for large global customers.

High level communication, customer engagement, relationship management skills in addition to a strong work ethic and a healthy drive for personal development, are most important in this key customer experience delivery position.

  • Customer Experience Champion

    4 days ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Experience Leader

    8 hours ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    1 week ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    1 week ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    2 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Customer Experience Partner

    1 week ago

    Melbourne, Australia Domain Group Full time

    **Customer Experience Partner - Melbourne Office - Permanent Full Time** A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as...

  • Customer Experience Partner

    1 day ago

    Melbourne, Victoria, Australia Costar Group Full time

    OverviewJoin to apply for theCustomer Experience Partnerrole atCoStar Group1 week ago Be among the first 25 applicantsJoin to apply for theCustomer Experience Partnerrole atCoStar GroupCompany OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in...

  • Customer Experience Partner

    5 days ago

    Melbourne, Victoria, Australia CoStar Group Full time

    OverviewJoin to apply for the Customer Experience Partner role at CoStar Group1 week ago Be among the first 25 applicantsJoin to apply for the Customer Experience Partner role at CoStar GroupCompany OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces....

  • Customer Experience Partner

    5 days ago

    Melbourne, Victoria, Australia CoStar Group Full time

    OverviewJoin to apply for the Customer Experience Partner role at CoStar Group 1 week ago Be among the first 25 applicants Join to apply for the Customer Experience Partner role at CoStar Group Company OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online...

  • Customer Experience Partner

    2 days ago

    Melbourne, Victoria, Australia Domain Full time

    Join to apply for theCustomer Experience Partnerrole atDomainOverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to...