Client Service Officer

2 days ago

Tamworth, Australia Demant Polska Full time

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities

We are looking for a passionate and dynamic customer service individual to be a Clinic Co-ordinator supporting Audika Hearing Clinic in a newly established clinic in Charlestown, NSW on a full-time or part-time basis (between Monday and Friday, 9am – 5pm).

This pivotal role contributes to clinic performance and enhances our customers’ experience. The successful candidate will be compassionate, process oriented and able to work with excellent organisational and customer service skills to help more people access better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all clients. You will learn about our products, services, competitive advantages, and government funding programs, and apply tailored client-specific sales strategies to ensure the best possible solutions for clients.

Qualifications

- Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
- Experience working with an older demographic is preferred
- Strong interpersonal communication skills and empathy for clients
- Higher School Certificate (HSC) or TAFE Qualification

What’s in it for you

- Permanent Full Time or Part Time role in an established global organisation
- Performance incentives
- Supportive hearing care team
- Professional development through clear career path and professional training
- MyRewards program – discounts to more than 300 retailers and services across Australia
- Online Wellbeing centre – activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts

Our Values

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed. We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.

#LI-ALOB #audika_Australia

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