▷ (3 Days Left) Case Manager

Position number / Pool Ref number: Pool Ref DHW1625

Work Type: Fixed Term - Full Time, Permanent - Full Time

Position Title: Case Manager

Agency: Department of Housing and Works

Location: Fremantle and Kwinana

Unit/Division: Housing Services

Branch: South Metro Housing

About the Department

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64. If you are a person living with disability and require any adjustments or accommodations, please contact Troy Abbott, Senior Case Manager on (08) 6277 5212 or via email at Troy.Abbott@communities.wa.gov.au . You can also reach us through the National Relay Service

Benefits

- Professional development, training, and on-the-job learning to advance your career

- Generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people

- Corporate discounts with selected health insurance providers and access to wellness programs

- Opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group

Work Arrangements

Applicants should note that part-time work arrangements are not viable for all roles. Front-line positions have limited access to part-time options due to client needs and operational demands. For specific queries, please contact the person listed in the advertisement.

About the Role

This position is responsible for investigating complaints made against Public Housing tenants and takes action to manage disruptive behaviour in accordance with Housing policies of the Department.

How to Apply

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).

- A three (3)-page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job‑Related Information

For further information about the position please contact Troy Abbott, Senior Case Manager on (08) 6277 5212 or via email at Troy.Abbott@communities.wa.gov.au (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download the documents, please email HRRecruitment@communities.wa.gov.au , mentioning the vacancy reference number Pool Ref DHW1625 for assistance.

We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.

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