Sales Support and Quality Coordinator

10 hours ago

Adelaide, Australia Paper Australia Pty Ltd Full time

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

Sales Support and Quality Coordinator

We have a new opportunity available to support Opal Fibre Packaging’s (OFP) sales team, based at our site in Athol Park. This role will support the operations team to reduce the number of NCR's through the implementation of cost effective manufacturing solutions.

Responsibilities

- Raise quotes, ensuring price alignment where required. Quote conversion and quote follow-up.
- Sample ordering, customer sizing, Batch 1 approvals.
- Materialise quotes, generate artworks, artwork revisions and tooling quotes.
- Batch 1 set ups – facilitate relevant sign offs and tooling POs (dies and stereos)
- SAP Master data updates for new customers – Customer on-boarding and/or changes
- Maintain Dynamics 365 with relevant information.
- Provide a level of support to sales that helps them maximise time in front of customer e.g. onboarding, new work process, quoting, artwork etc.
- Support operations teams to reduce NCR cost and frequency.
- Work with site based operational team to understand existing quality issues and identify root cause and sustainable corrective actions.

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Qualifications

- Experience in a sales support, commercial coordination or customer service role.
- Experience in manufacturing or packaging industry advantageous.
- Excellent attention to detail and data accuracy.
- High proficiency in Microsoft Office, CRM (preferably Dynamics 365) and/or SAP
- Understanding or experience in support of Quality systems
- Excellent written and verbal communication skills.
- Customer-focused with a continuous improvement mindset.
- Comfortable working across functions and with diverse stakeholders.

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