Cluster Reservations Sales Agent

3 days ago

Penrith City Council, Australia Panthers Glenbrook Full time

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and experienced Reservations professional to join our growing hotel group and be part of our high-performing team

Introducing Pullman Sydney Penrith

- Penrith’s First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking

- 1,250sqm Conference and Convention Centre with Dedicated Bar, Reception and Green Room and Best-in-Class Audio Visual

- Market Leading Sustainability Initiatives

- In-Room Dining

The Benefits of the Role

- Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.

- Training and Development with Global Career Opportunities and access to Accor’s Registered Training Organisation.

- Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.

- Onsite Complimentary Car Parking

Are you a people person with a genuine passion for hospitality? Join us as a Cluster Reservations Sales Agent (Part Time) and play a key role in connecting guests to exceptional experiences across our hotels.

In this fast-paced, multi-property role, you’ll manage individual and small group bookings, convert enquiries into confirmed stays, and help maximise occupancy and revenue - all while delivering exceptional guest experiences.

Key Responsibilities

- Manage inbound reservation enquiries via phone, email, and online channels.

- Convert leads into bookings through effective upselling and product knowledge.

- Accurately process bookings and maintain system integrity across all cluster hotels.

- Liaise with Sales, Events, and Front Office teams to ensure a seamless guest journey.

- Contribute to achieving revenue, conversion, and customer satisfaction goals.

About You

- Strong communication and customer service skills.

- A keen eye for detail and accuracy in a fast-paced environment.

- Experience with hotel reservations systems (Opera, or similar preferred).

- A positive, proactive team player with a passion for delivering service excellence.

Ready to Apply

If this sounds like the opportunity for you, please apply now

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