Outbound Logistics Specialist

Overview

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

As a member of the Outbound Logistics Team, you support our Retail Stores and Ecom guests by partnering with DC teams and transportation vendors to meet their specific requirements. This role is responsible for ensuring that all movement of product is performed to schedule. They provide updates and recommendations regarding timely product delivery, shipment accuracy, and cost control. A Logistics Specialist provides consultation to Stores, Store Ops, Distribution and Store Support Center Partners (Merchandising, Allocation, and Finance). They coordinate with cross-functional teams inside and outside our company to successfully meet by whens, SLA's, and department expectations. They implement tactical operational strategies, course corrects for planned and unforeseen events and provide timely communication to teams.

A day in the life

- Monitors the transportation flow of all Retail Orders from the Distribution Centers and Vendors to the Store Locations.
- Directs 3PL facilities in all store-related deliveries regarding delivery schedules, carton caps and any special services or requirements for Top Volume locations.
- Support and coordinate with DC, Ecom, and vendor teams to ensure domestic and cross border Ecom orders meet our guest SLA's.
- Work closely with Allocation Planning, Merchandising & Inventory Control in the prioritization and tracking of Retail allocations.
- Monitor DC ship dates and transit time of all Retail orders on a daily basis.
- Assist in the implementation of new delivery projects to enhance customer satisfaction and operational efficiency.
- Identify opportunities to enhance the utilization of existing distribution infrastructure.
- Participate in root cause analysis to identify and resolve challenges. Perform due diligence reviews and support feasibility studies to develop business cases for initiatives to reduce cost and improve Customer Service.
- Support the Retail Operations team and Retail Stores in all Special Projects & Logistical related matters; New Store Openings, Transfers & Returns.
- Support export shipments, ensuring compliance with regulations and timely delivery
- Manage invoice-related tasks, including generating, verifying, and reconciling invoices for outbound shipments.
- Provide regular updates and reports on shipment statuses, operational issues, and performance metrics.

Qualifications

- A minimum of 2 years related experience in Logistics or Outbound Operations; or equivalent combination of education and experience.
- Bachelor's degree preferred.
- Knowledge of transportation tracking systems.
- Proficiency with MS Office platform (Access, Excel, Project, Word, PowerPoint) and Database Management. Advanced Excel skills are a plus.
- Effectively works independently and with minimal direction.
- Strong communication and customer service skills.
- Ability to analyze and recommend warehouse and transportation performance enhancements and/or cost improvements.
- Flexible and adaptable with schedule which could include nights, working required holidays, some weekends with occasional after-hours requirements and overtime.

Must haves

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Learn more about what it's like working for lululemon in our Asia-Pacific markets:

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request.

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