Customer Service and Administration Officer

1 day ago

Townsville, Queensland, Australia TP Human Capital Full time $217,920 - $219,840 per year

TP Human Capital is partnering with a government client in Townsville to recruit a
Customer Service and Administration Officer
. This is a temporary position until February 2026, offering an hourly rate of
$42 plus super
.

This role forms part of a rotational administration resource pool, responsible for delivering exceptional customer service and accurate administrative support across multiple operational areas.

Key Responsibilities

  • Deliver high-quality customer service across multiple correspondence channels.
  • Maintain and update the rates mailing address register, providing copies of rates and supplementary notices as required.
  • Generate accurate Property Search Reports in response to customer requests within strict timeframes.
  • Update land ownership records and create charges for supplementary rate notices in accordance with established cycles.
  • Manage and maintain the water connection database, including route sequencing, collating monthly standpipe readings, and completing associated water meter reporting.
  • Process financial transactions such as journal adjustments, agency payments, direct debits, payroll deductions, refunds, and transfers.
  • Investigate and resolve incorrectly processed payments and returned mail.
  • Respond to requests and enquiries related to rates, water billing, and utility charges.

Skills and Experience

  • Certificate IV in Business or a related qualification is highly desirable.
  • Minimum three years' experience in an administrative or customer service role within a dynamic, multi-functional environment.
  • Strong attention to detail, time management, and organisational skills.
  • Excellent written and verbal communication abilities.
  • Well-developed problem-solving and analytical skills.

For confidential discussions, contact Grace at TP Human Capital on

  • Administration and Customer Service Officer

    5 days ago

    Townsville, Queensland, Australia Royal Rehab Full time $72,900 - $91,800 per year

    Salary Packaging: Lower your taxable income and increase your take-home payFitness Passport: Gives members access to a wide choice of gyms and poolsHCF Private Health Insurance discountsSalary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home payMeals & Accommodation: Package up to $2,650 for dining and holidays expensesMaxxia...

  • Customer Service Officer

    2 weeks ago

    Townsville, Queensland, Australia Gymnastics Townsville Full time $40,000 - $60,000 per year

    About usGymnastics Townsville is a community based not-for-profit sporting club with more than 600 members. With more than 25 years history, Gymnastics Townsville is the largest gymnastics club in Townsville with a fully equipped air-conditioned gymnastics training facility. The club caters for participants aged from 3 years to adults through a range of...

  • Customer Service Officer

    2 weeks ago

    Townsville, Queensland, Australia Followmont Transport Full time $50,000 - $70,000 per year

    Customer Service Officer - (ADM DescriptionReady to Turn Your Customer Service Skills into a Career?Join our close-knit Townsville team as a Customer Service Officer and take the next step in your career within the transport industry. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and can manage...

  • Customer Service Officer

    2 weeks ago

    Townsville, Queensland, Australia Followmont Transport Pty Ltd Full time $40,000 - $60,000 per year

    Customer Service Officer - (ADM DescriptionReady to Turn Your Customer Service Skills into a Career?Join our close-knitTownsvilleteam as aCustomer Service Officerand take the next step in your career within the transport industry. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and can manage...

  • Customer Service Officer

    2 weeks ago

    Townsville, Queensland, Australia Team Global Express Full time $55,000 - $70,000 per year

    AtTeam Global Express (TGE), we're more than just logistics. We're a passionate team working together to keep Australia moving, and right now, we're looking for aCustomer Service Officerto join our Townsville branch.If you're a people-person who thrives on delivering great service and keeping things running smoothly behind the scenes, this could be your next...

  • Senior Administration Officer

    1 week ago

    Townsville, Queensland, Australia Townsville Hospital and Health Service Full time $90,832 - $100,071 per year

    About the work unit / facilityFacilities and Integrated Support Services / Townsville University HospitalAbout your new employerClinical ExcellenceThe Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical...

  • Retail Customer Service Officer

    4 weeks ago

    Townsville, Queensland, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before.From the vehicles that we drive, to the small businesses that make our communities thrive.We're delivering for the environment, for our communities, for our customers and for our people.We're moving forward and we want you to come along for the ride.About the opportunityAs our...

  • Office Administrator/Coordinator

    3 days ago

    Townsville, Queensland, Australia Sab Enterprises Full time $60,000 - $75,000 per year

    ABS Service Solutions, currently has a great opportunity for an experienced Office administrator/Coordinator to join our established, well-respected technical team in Townsville North Queensland.Ideally you will have worked in a similar support role previously, for a minimum of 3 years with advantageous prior exposure to trade base environments. A...

  • Service Scheduler/Office Administrator

    2 weeks ago

    Townsville, Queensland, Australia dormakaba Full time $104,000 - $130,878 per year

    We're looking for a proactive and highly organised Service Scheduler to join our Pacific Service team. In this key role, you'll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations. Your efforts will ensure a seamless experience for both our internal teams and valued...

  • Administration Officer,

    2 weeks ago

    Townsville, Queensland, Australia Youth Justice Full time $60,000 - $80,000 per year

    This role is to contribute to the offices across multiple locations within the region in assisting with the provision of effective, high quality business support to Youth Justice. This role will sit within the Office of the Regional Director structure, however, will be required to travel to all Youth Justice Service Centres and outlying offices within the...