Customer Service Support

20 hours ago

Townsville, Queensland, Australia Pacific Islands International Full time $60,000 - $90,000 per year

Pacific Islands International (PII) is seeking an enthusiastic and customer focused individual to join our team.

Established in 1998, PII is a trusted one-stop shop for the building and construction needs of the Pacific Islands, importing and exporting a huge array of products from across the globe to our customers in the Pacific Islands.

We are proud of our reputation in the export market and will strive to meet and exceed our customers' expectations when doing business together.

Our Values: Family, Dependability, Customer Service, Quality, Connection & Efficiency

Qualifications & experience

  • Attention to detail and strong time management skills with the ability to prioritise and meet deadlines.
  • Strong IT skills (Microsoft Office, especially Excel & Word).
  • Exceptional written and oral communication skills.
  • Strong organisational skills with the ability to multi-task and use initiative.
  • Flexible and adaptable.

Tasks & responsibilities

  • Coordinate the end-to-end export process, including booking shipments, tracking cargo and ensuring timely delivery.
  • Prepare and process shipping documentation, focusing on compliance with trade regulations.
  • Maintain effective communication with carriers, suppliers and vendors to track shipments and resolve logistical issues promptly.
  • Monitor shipment status proactively and provide timely updates to customers.
  • Address customer inquiries and concerns promptly to uphold high service standards.
  • Collaborate with sales and customer service teams to drive business growth and enhance customer satisfaction.

To Apply

Please submit your covering letter and resume via Seek.

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