Sr. SME/ Account Manager

13 hours ago

Sydney, Australia Clearwater Analytics, Ltd Full time

Sr. SME/ Account Manager page is loaded## Sr. SME/ Account Managerlocations: Sydney Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: R6272-1Account Manager are responsible for the end-to-end client experience for the book of clients assigned to them. They are the ultimate owners of the client and responsible for their outcomes. They are both client experts and CWAN experts to champion their client’s success at CWAN. Account Manage will work closely with client onboarding, product support and technology to deliver value-added solutions and a world-class experience for our clients.What You’ll Do:* Ensure client’s BAU activities are in good order and all commitments and deliverables are being met by maintaining and reviewing daily client dashboards and closely monitoring open issues* Manage and maintain client profile details in a centralized CRM tool which includes AUM, strategy, assets traded, end-to-end functions utilized, key stakeholders and third-party relationships* Act as an escalation point and subject matter expert for any client issues ensuring accurate, organized and timely resolution* Work closely with client onboarding, product support and technology teams to deliver cohesive solutions that follow industry and system best practices* Provide consultation on workflows and identify potential opportunities to expand relationship* Proactively monitor client health via scorecards and develop remediation plans when necessary* Conduct quarterly meetings with clients to obtain feedback on overall satisfaction* Ensure clients are successful in meeting their goals with CWAN and are in a referenceable stateWhat You’ll Need:* 5+ years of relevant industry experience (preferably at buy-side, sell-side, admin or competitor) or 3+ years of CWAN platform experience* Bachelor’s degree required - Finance, Accounting, Economics, Financial Math or related fields is preferred.* Strong understanding of investment management workflows and operations* Organized, motivated performer; willing to learn technical and operational competencies* Ability to cultivate and foster strong relationships with key client stakeholders* Capable of independently managing clients with effective written and verbal communication* Strong collaboration & team building skillset* Ability to manage competing priorities and competent in planning systematically* Strong problem solver with the ability to break down problems to their core issues and develop pragmatic, workable solutions* Very strong execution and delivery focus – gets things doneStudies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply You may be just what we're looking for.
#J-18808-Ljbffr

  • Sr. Account Executive

    4 weeks ago

    Council of the City of Sydney, Australia InterActiveCorp Full time

    Sydney, Australia As a Sr. Account Executive within the APAC Sales team, you will be responsible for selling Vimeo’s Enterprise video platform into some of the largest organisations in the APAC region. In this direct sales quota-carrying role, you will drive opportunities through the entire sales cycle from pipeline generation to closure, employing a...

  • Sr. Network Support Engineer, eero

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time $120,000 - $150,000 per year

    DescriptionAt eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by...

  • Technical Sme

    7 days ago

    Sydney, Australia Avant Full time

    About the Role The Technical SME position in Member Engagement is responsible for working with the Manager, Contact Centre Operations, to help support the broader Member Engagement team in ensuring superior service delivery. The Technical SME position will provide support for frontline staff in answering challenging enquiries and supporting directly highly...

  • Sr. Customer Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Arch Capital Full time $120,000 - $180,000 per year

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.JOB SUMMARYThe Sr. Customer Engagement Manager (CEM) role is...

  • Sr. Customer Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Arch Mortgage Insurance Company (Arch MI) Full time $120,000 - $180,000 per year

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.Job SummaryThe Sr. Customer Engagement Manager (CEM) role is...

  • Sr. Customer Engagement Manager

    1 week ago

    Sydney, New South Wales, Australia Arch Insurance Group Inc. Full time $120,000 - $180,000 per year

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.JOB SUMMARYThe Sr. Customer Engagement Manager (CEM) role is...

  • Sr. Network Support Engineer, eero

    3 days ago

    Sydney, New South Wales, AUS, Australia Amazon Full time $120,000 - $180,000 per year

    At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own...

  • Account Director

    5 days ago

    Sydney, New South Wales , Australia Demo Account Full time $120,000 - $180,000 per year

    Summary:We are seeking an experienced Account Director to oversee and manage our client accounts across all industries. The ideal candidate will have a proven track record of building and maintaining strong relationships with clients, driving revenue growth, and leading a team of account managers.Responsibilities:Develop and execute strategic account plans...

  • Finance Sme

    2 weeks ago

    Sydney, Australia FinXL Full time

    Location: - Sydney, New South Wales- Job Type: - Contract- Specialisation: - Commercial- Salary: - Negotiable- Reference: - CR/019962_1669869223FinXL IT are seeking a Finance SME with a CA/CPA/Finance background for a client, in the property sector. In this role you will work closely with the Finance Team on a Dynamics 365 implementation...

  • Sr. Network Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Amazon Full time $80,000 - $120,000 per year

    At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our...