▷ [Urgent Search] APS3 Tribunal Services Officer

Applications Close: 15/10/2025 11:59 PM

Occupation: Administration/Support Service, Business Support, Caseload Strategy

Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan

Work Type: Ongoing - Full Time, Non-ongoing - Full Time

The Administrative Review Tribunal (ART) is seeking applications for APS3 Tribunal Services Officers across all of our state CBD locations, Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Sydney, and Perth, to support the User Services section.

These positions are available primarily on a full-time ongoing basis; however, non-ongoing can also be considered.

Flexible working arrangements will be available after an initial period of training. During training, full-time, onsite attendance will be required.

Remuneration: The annual salary range for the position is APS3 $71,720 - $74,460 p.a., plus a generous employer superannuation contribution of 15.4%.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.

What we offer:

- Flexible working options, including flexi-time and consideration will be made for remote working where possible to support you with your commitments outside of work.
- Competitive salary including generous superannuation employer contribution of 15.4%
- Salary packaging options
- Supportive career development opportunities
- Access to holistic health and wellbeing programs support including Fitness Passport which provides discounts to 350+ gyms, free annual influenza vaccinations, and free eye tests
- Generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
- Employee Assistance Program for you and your family
- Positive and inclusive culture

About the opportunity:

We are looking for enthusiastic individuals with a passion for providing excellent customer service.

Working under the direction of the Team Leader, as part of a medium-sized team, Tribunal Services Officers undertake case-related support administrative and hearing support to Tribunal members, and provide client service to the Tribunal review parties.

This role requires you to work at a counter open to the general public, undertaking a broad range of front-line and administrative duties. As one of the main points of contact for users to interact with the Tribunal, the role can be very busy and fast-paced, juggling a high number of incoming calls whilst wearing a headset and dealing with face-to-face enquiries.

Tribunal Services Officers also support a high volume of daily hearings across multiple formats, including in-person, virtual, and via telephone. This function of the role does require moving between hearing rooms, which can be located on different floors, in a reasonable timeframe to facilitate delivery of our services as scheduled.

Hearing-related duties also include elements of public speaking in small group settings (3 or more) such as to announce hearings, swear in parties, and using hearing room technology in order to contact parties and record Tribunal proceedings. Further duties include being responsible for setting up and clearing the hearing rooms, e.g., setting up recording equipment and ensuring the room is stocked with required items, troubleshooting technology-related issues, and accurately recording post-hearing data in Tribunal case management systems.

In addition to the above, Tribunal Services Officers are also required to manage different mailboxes, actioning a high volume of emails using search-related tools across different case management systems.

About you:

To be successful, you will:

- Have the ability to acquire and maintain a general working knowledge of the Tribunal’s functions, policies, and procedures and apply this knowledge in undertaking case-related functions.
- Have the ability to provide quality service delivery to internal and external stakeholders
- Possess good verbal and written communication skills with the ability to communicate clearly to a diverse range of stakeholders
- Be able to plan, organise, and monitor work priorities, meet deadlines, and keep and maintain accurate records
- Possess the ability to work independently, develop productive working relationships, and work collaboratively in a team environment.

How to apply:

To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page, and follow the instructions on the online application.

Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) outlining how your experience aligns with the capabilities and experience required for the role, as outlined in the position description.

Position Eligibility requirements:

- Australian citizenship is a condition of engagement
- All employees are required to undertake an Australian Federal Police Check and a Health Assessment.

Applications close: 15 October 11:45 pm (AEDT) 2025

We are a Circle Back Initiative Employer and commit to responding to every applicant.

We are an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community, and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.

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