Administrative Officer, Services and Legal

2 days ago

Melbourne City Centre, Australia Court Services Victoria Full time

About us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier and more convenient for people to come to the tribunal.
About the role
- Identify customer needs and assist them in accordance with VCAT service and quality standards.
- Manage your workload, act on urgent matters as a priority and escalate complex matters as required.
- Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.
- Provide in-hearing and customer service support as required in accordance with VCAT's service delivery standards.

About you
You are focused on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you, we want to hear from you
- Committed to delivering great service
- Excellent written and verbal communication skills
- Flexible and willing to work in a rapidly evolving environment
- Have common sense and good judgement
- Can work co-operatively with team members and clients
- Receptive to feedback and willing to learn and develop your skills
- High levels of responsibility for meeting service needs

How to apply
- resume
- a short cover letter

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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