Service Engineer

3 days ago


Council of the City of Sydney, Australia Solplanet Full time

Overview

At SOLPLANET, we are driven by a simple idea: solar for everybody

We strive to create the best possible experience for distributors, installers and end users

That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are

- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us

Responsibilities

- Provide technical troubleshooting support to installers and other customers via phone or digital channels
- Provide commissioning support (remote or on-site)
- Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
- Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
- Support the qualification, onboarding and management of new service partners
- Accurately document all relevant case information using CRM software
- Deliver training sessions to customers or internal colleagues
- Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
- Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

Your background and skills

- Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
- Business fluent in English.
- In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
- Ability to work independently and focused in a dynamic, fast-paced environment
- Prior work experience in a PV related industry is not a necessity but will be an advantage

Your attributes

- Self-motivated and performance driven
- Excellent interpersonal and communication skills
- Can-do attitude and hands-on mindset
- Proactive, dynamic, solution and customer oriented

What we offer

- Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
- Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
- Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.

#J-18808-Ljbffr


  • Service Engineer

    3 days ago


    Council of the City of Sydney, Australia Programmed Full time

    Overview The company Our client is a global leader in supplying advanced instrumentation and software solutions for scientific research, industrial process control, and semiconductor metrology. With decades of experience, their systems are used worldwide for material characterisation and they take pride in delivering world-class customer support. The...

  • Solar Design Engineer

    3 weeks ago


    Sydney, New South Wales, Australia Electrical Engineer Full time

    OverviewHarvey Norman Commercial Division specialises in the supply of goods & services to project builders, developers, architects and the mining industry. Our clients depend upon Harvey Norman Commercial to supply the best range, the best service and the best prices.We have an exciting opportunity at our Taren Point office for a motivated and driven Full...

  • Solar Design Engineer

    3 weeks ago


    Sydney, New South Wales, Australia Electrical Engineer Full time

    OverviewHarvey Norman Commercial Division specialises in the supply of goods & services to project builders, developers, architects and the mining industry. Our clients depend upon Harvey Norman Commercial to supply the best range, the best service and the best prices.We have an exciting opportunity at our Taren Point office for a motivated and driven Full...


  • Council of the City of Sydney, Australia HSO Enterprise Solutions GmbH Full time

    Are you a dedicated Customer Service Engineer ready to support global clients around the clock? HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer...

  • Software Engineer

    4 days ago


    Council of the City of Sydney, Australia Spacetalk Holdings Pty Full time

    Spacetalk is an ASX-listed technology company dedicated to creating innovative and life-enhancing connected mobile services, wearables, and software for families and seniors. Our products enable people to stay connected, safe, and engaged no matter their age or stage in life; enabled by location, health and wellbeing data. We are undergoing an exciting...


  • Council of the City of Sydney, Australia ACOR Consultants Full time

    ACOR is a national, employee-owned engineering consulting firm, offering a full range of specialist engineering services across multiple sectors. We have a proven track record for the successful delivery of large-scale multi-discipline projects, as well as smaller niche assignments. Our client’s needs are at the core of everything we do – their success...

  • Process Engineer

    1 week ago


    Council of the City of Sydney, Australia Aurecon Group Full time

    .Process Engineer page is loaded## Process Engineerremote type: Hybridlocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 10, 2025 (15 days left to apply)job requisition id: R30658At Aurecon, we’re not just engineers – we’re designers, advisors and innovators working together to shape a better...

  • Systems Engineering

    4 days ago


    Council of the City of Sydney, Australia ClearCompany Full time

    Overview Join our Downer Professional Services team and express your interest in future opportunities with us. We are seeking to engage skilled professionals with Defence or Defence industry experience to join our permanent workforce and support complex defence and national security projects that safeguard Australia’s future. Downer Professional Services...

  • Graduate Engineers

    1 week ago


    City of Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins StUnder the guidance of experienced engineering personnel, the Graduate Engineer will develop skills, knowledge and experience associated within the Company's business processes, industry and professional field.# **About the Role****Job Description**Exciting opportunity for Graduate engineers to kick-start...

  • Remedial Engineer

    3 weeks ago


    Council of the City of Ryde, Australia Deboke Engineering Consultants Full time

    OverviewWe are a growing engineering consultancy based in Sydney, offering comprehensive services across Civil, Structural, and Remedial Engineering. With a diverse project portfolio that spans residential, commercial, industrial, and infrastructure sectors, we are committed to delivering innovative and practical engineering solutions.The RoleWe are seeking...