24/7 Customer Service Engineer

4 weeks ago

Council of the City of Sydney, Australia HSO Enterprise Solutions GmbH Full time

Are you a dedicated Customer Service Engineer ready to support global clients around the clock?

HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer satisfaction. You will work in a rotating shift schedule to deliver high-quality support across multiple time zones.

About HSO

At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies.

As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions.

Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change.

Responsibilities

- Provide timely and effective responses to client issues, ensuring concerns are addressed with urgency and care.
- Demonstrate empathy and professionalism to assure customers their challenges are being taken seriously.
- Deliver and support international implementations of Microsoft Dynamics 365 Finance & Operations (formerly AX).
- Provide business and application consulting services to clients across various industries.
- Design and develop high-quality, scalable, and sustainable solutions tailored to client needs.
- Meet and exceed customer expectations through strong business acumen, technical expertise, and professional conduct.
- Identify potential risks in projects and proactively mitigate or communicate them as needed.
- Maintain clear and consistent communication with stakeholders through formal and informal updates.
- Represent HSO Global Services with integrity, professionalism, and a positive attitude at all times.
- Proactively advise clients on industry best practices to enhance business performance.
- Work in a rotating three-shift schedule (day, evening, and night) to ensure uninterrupted 24/7 support across global time zones.

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