Apply Now: SCHN Customer Technology Support Officer Digital

2 weeks ago

Council of the City of Sydney, Australia Southern NSW Local Health District Full time

SCHN Customer Technology Support Officer Digital - Workspace

The Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.

There are multiple opportunities across SCHN: one Full-Time Permanent position based in Westmead and one Full-Time Permanent position based in Randwick.

What you'll be doing

The Customer Technology Support Officer – Digital Workspace provides assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the SCHN and its customers. The overall aim is to provide excellent “front line” customer service and assist the business with their use of IT systems & services from a hybrid working environment.

About You

- Has a degree in a relevant field, or equivalent work experience, or a combination of study and work experience in supporting IT services in a complex environment
- Ability to work in a flexible work environment including onsite, remote, after-hours and on-call support including on weekends and Public Holidays, or at short notice when there is an emergency to a variety of sites.
- Has demonstrated ability to work both cooperatively within teams and independently, including both remotely and across all SCHN sites and to ensure completion of work to an acceptable standard.

How to Apply

- A resume detailing relevant knowledge, skills and experience (maximum 5 pages)

Additional Benefits (for eligible employees)

- Salary packaging for tax savings
- Meal entertainment savings
- Accrued Day Off (ADO) for Full Time employees
- Access to the Employee Assistance Program (EAP)

Child Safe Standards

SCHN is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards.

Equal Opportunity Employer

SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.

NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed.

SCHN is committed to equal employment opportunity and embraces diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, and people from diverse cultural backgrounds.

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