[Apply Now] Customer Relationship Executive

3 weeks ago

Council of the City of Sydney, Australia Mirvac Full time

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

Join us as we work towards building the imagine nation

- Be part of landmark developments that are redefining Sydney's urban landscape
- Join a Tier 1 construction leader listed on the ASX
- $1000 of Mirvac Securities Annually
- Leadership and Professional Development Programs
- Discounts across health, wellness, lifestyle, motor vehicle, travel, technology

Overview

As a Customer Relationship Executive, you will identify the needs of customers and provide an opportunity for those needs to be met. Be a trusted expert in Mirvac product and general property.

Responsibilities

- Attend meetings with S&M, Development and Construction teams in Head Office and on site.
- Prepare, compile and send correspondences to customers.
- Manage and report on customer settlement risk.
- Manage customer enquiries and resolution of issues.
- Provide solution-focused customer service.
- Ensure HSE is proactively prioritised and monitored.
- Plan, manage and deliver end-to-end customer journey.
- Oversee the post-completion process, including defect management and customer support.
- Undertake CRM inspections.
- Manage and undertake viewings with purchasers (Occasionally required on the weekends).
- Manage and undertake valuation inspections.
- Manage and undertake pre-settlement inspections with purchasers (Occasionally required on the weekends).
- Assist with compiling the settlement packs for handover to the customers or their representatives.
- Manage and undertake handover with customers at settlement (Occasionally required on the weekends).
- Assist S&M and Development with Sales Launches (Occasionally required on the weekends).
- Maintain customer files and database on Salesforce and the Mirvac Customer Portal.
- Liaise with external agencies, contractors, solicitors and suppliers.
- Work with key internal and external stakeholders to deliver seamless processes.
- Demonstrate flexibility to meet customer’s needs.
- Exhibit an exceptional level of customer service.
- High level communication within S&M to share knowledge and achieve best practices.

Your point of difference

You have 3-5 years’ experience in Customer Service roles (retail, hospitality) and ideally some prior experience in Real Estate or for a home builder.

You will also need a Driver’s licence and access to a car to travel across our sites (south west Sydney) and Head Office (CBD).

You will also have:

- Good Microsoft Suite skills
- Database management systems skills
- Solid commercial / financial/ legal/ compliance acumen
- Strong written and verbal skills
- Well presented
- Good negotiation skills
- Discretion, diplomacy and confidentiality

Life at Mirvac

- 93% of our employees said that 'they were proud to work for Mirvac'
- Diverse workforce with over 25 ethnicities and 33 languages spoken

Ready to make a lasting impact with a company that values innovation, diversity, and positive change? Apply now to join Mirvac and help shape Sydney's future through landmark developments.

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