Operations Coordinator

4 weeks ago

Sydney, New South Wales, Australia Getcheddar Full time
Please note: This is a 12-month maximum term contract role, or secondment for internal candidates.

Who are we?

We're Home-in, on a mission to simplify the property buying experience.

Buying property can be exciting yet complex and stressful, involving conveyancing, inspections, offers, and liaising with lawyers, lenders, and agents. What if all these steps could be managed in one place with an intuitive, guided checklist?

Enter Home-in: a central hub providing everything needed to buy a property confidently. We are transforming the property purchase experience across Australia and are part of x15ventures, a venture-scaler powered by CommBank, investing in startups that benefit millions of customers.

If you're interested in joining a fast-growing, customer-driven startup, we want to hear from you

Where do you fit in?

We are seeking an Operations Coordinator to support our customers throughout their home-buying journey. The Operations and Customer Success Teams are crucial to our success, ensuring each customer's property journey—from search to settlement—is smooth.

Key responsibilities:

1. Manage multiple work streams, including processing tasks across the property purchase process such as contract review, exchange, and settlement.
2. Liaise with lawyer partners and lenders to ensure our platform remains a comprehensive, one-stop-shop for customers.
3. Manage our support inbox, responding to customer queries with empathy and a commitment to exceptional service.
4. Process tasks and support requests within agreed turnaround times.
5. Maintain accuracy in a high-volume, deadline-driven environment.
6. Stay updated on business rules, operating procedures, quality standards, policies, laws, and regulations.

Experience:

- Experience in customer service, administration, or operational support.
- A commitment to providing exceptional customer service.
- Strong prioritization and planning skills.
- Excellent attention to detail and ability to navigate complex processes.
- Team-oriented mindset and desire to contribute to a winning team.

Additional notes:

To support customers in WA, this role may require working outside Sydney hours, typically 10AM - 6PM, occasionally.

We encourage applicants from underrepresented backgrounds to apply, even if they don't meet every requirement. We are committed to fostering a diverse and inclusive workplace.

Why join us?

- Flexible, dynamic startup environment
- A safe space to be your authentic self
- Competitive salary and benefits
- Opportunities for growth and development
- Access to top-tier benefits from CommBank

About x15

What is x15ventures?

We are a venture scaler powered by CommBank, building, buying, and investing in startups to benefit millions of customers.

We bridge corporate and startup worlds, fostering careers, ideas, and expertise to scale digital businesses.

Join us for events, networking, early beta programs, and more.

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