Retail Supervisor

4 days ago

Bunbury, Australia GRAVITY ADVENTURE CENTRE PTY LTD Full time

- Deliver excellent customer service by ensuring visitors receive prompt assistance and quality goods, snacks, and merchandise during their visit.
- Handle customer inquiries and complaints about products and services professionally, ensuring quick resolution and maintaining a positive guest experience.
- Plan and prepare work schedules, allocating staff to retail, check-in, events, and merchandise areas as required.
- Assist with recruitment, training, evaluation, and performance management of retail staff, contributing to promotions or disciplinary action where necessary.
- Guide team members through complex or busy sales transactions, including handling group bookings, party/event sales, and package upgrades.
- Inspect returned or faulty items (e.g., merchandise or snacks) and decide on refunds, replacements, or exchanges.
- Oversee inventory control, monitor sales levels, conduct stocktakes, and place timely orders for merchandise and refreshments.
- Maintain accurate pricing and attractive displays, ensuring goods are clearly labelled and presented in line with Gravity’s branding.
- Enforce safety and security protocols, ensuring compliance with health and safety standards, retail area cleanliness, cash handling security, and overall customer safety within the centre.

Skills, Qualifications & Experience

- Certificate II or III and experience 1-3 year of retail supervisory or similar role experience
- Strong customer service orientation; experience serving tourists or guests is a plus
- Good knowledge of inventory control, merchandising principles, and stock management
- Strong communication skills; ability to lead, motivate and train staff

About Company

Gravity Adventure Centre is more than just a trampoline park—it’s a community hub dedicated to creating possibilities for youth and families. Located in Dalyellup, WA, we provide an inclusive, energising, and safe environment where kids, parents, and friends can connect, stay active, and enjoy a healthier lifestyle.

With multiple adventure zones including trampolines, parkour, dodgeball, Big Air, The Beaminator, and Hot Shotz, our centre is a place where people unplug, move, and engage. We host parties, events, and classes, and offer a retail space that provides merchandise, snacks, and gear to complement the Gravity experience.

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