Field Service Supervisor

5 days ago

Bunbury, Australia WesTrac Full time

Overview

Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

This position is open to both FIFO and residential candidates. For those choosing to live locally in Kalgoorlie, WesTrac offers a Residential allowance, making it a compelling opportunity for candidates seeking lifestyle balance and long-term community living.

Roster

Roster: Option to choose from 9Days on 5Days off or 10Days on 4Days off 12.5 hours per day (including unpaid meal breaks)

Location

Kalgoorlie – residential or FIFO ex Perth

What you’ll do

- Supervise a team of 12+ technicians and apprentices, ensuring high-quality service repairs and aftermarket support for ultra-class mining, BCI, and underground equipment
- Manage work order scheduling, execution, and compliance with WesTrac and Caterpillar standards
- Provide customer warranty support, liaising with clients to resolve issues and maintain strong relationships
- Champion safety by enforcing OH&S protocols and conducting risk assessments
- Use CAT systems (SIS) and Microsoft Suite (Excel proficiency) to oversee job tracking, reporting, and documentation
- Foster a high-performing team culture through coaching, mentoring, and leadership

Skills and Experience

- Qualified Heavy Duty (HD) trade professional with extensive supervisory experience in mechanical or dealership settings
- Proven leadership in similar industries, with the ability to inspire, motivate and guide high-performing teams
- Strong understanding of OH&S protocols and risk assessments, ensuring safety in high-risk environments
- Skilled in managing dynamic workloads and competing priorities through effective planning and time management
- Excellent interpersonal and stakeholder engagement skills, with a customer-first mindset
- Technically proficient in computer systems for job tracking, reporting, and service coordination

Our Benefits inclusive of but not limited to

- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

#J-18808-Ljbffr

  • Service Supervisor

    17 hours ago

    Bunbury, Australia Chubb Fire & Security Full time

    **Service Supervisor - Fire Protection** We are seeking a highly experienced Service Supervisor to join our Bunbury team. **About us** A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST...

  • Service Supervisor

    17 hours ago

    Bunbury, Australia Chubb Fire & Security Pty Ltd Full time

    Service Supervisor - Fire Protection We are seeking a highly experienced Service Supervisor to join our Bunbury team. About us A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our...

  • Heavy Diesel Mechanics 2/1

    3 weeks ago

    Bunbury, Australia Field Mining Services Full time

    Overview FMS Group require experienced Heavy Diesel Mechanics to join our teams on a 2/1 Roster FIFO to the Pilbara. Requirements - Australian Recognised Trade Qualification - Proven experience on HME Surface Equipment - Valid Australian Drivers Licence - High Risk Work Licence - LF WP, CN - Construction White Card - Ability to pass pre-employment...

  • Field Service Technician

    1 week ago

    Bunbury, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Field Services Technician

    2 weeks ago

    Bunbury, Australia EIL Global Full time

    Greetings! We are EIL Global, a company providing managed IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks, and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations We are looking for a Field Services Technician to support...

  • [Urgent] Field Service Technicians | Heavy Diesel Mechanics

    3 weeks ago

    Bunbury, Australia Perenti Global Limited Full time

    Field Service Technicians | Heavy Diesel Mechanics - Pilbara & Goldfields BTP BTP forms part of the Perenti Group and is one of Australia’s largest suppliers of machinery rental, parts and services to the mining, construction and earth-moving industries. Our capabilities include machine rebuilds, Service Exchange components, Site based and Field Service...

  • Field Service Technician

    3 days ago

    Bunbury, Australia Brandt Group of Companies Full time

    {{getFormattedDealerLocation(selectedDealer)}} {{workingHours.Day}} {{workingHours.Hours}} {{selectedDealer.RequestCallbackFormTitle}} ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY? Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global...

  • Field Service Fitter

    3 weeks ago

    Bunbury, Australia Hitachi Construction Machinery Co., Ltd. Full time

    About us Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. The Opportunity Our Bunbury branch has exciting opportunities for Field Service mobile plant HD Fitters to join the team. In this role your key focus will be to provide breakdown, service and planned maintenance support on a range of...

  • Food Service Supervisor

    2 weeks ago

    Bunbury, Australia St John of God Health Care Full time

    Your role at St John of God Bunbury Hospital The Food Service Supervisor provides supervision in the kitchen to ensure that high quality products and service are provided to our patients and other customers. The role is offered on a Permanent Part Time basis, working 72 hours per fortnight. The Position: - Supports the Executive Chef in developing a...

  • Supervisor Works

    1 week ago

    Bunbury, Western Australia City of Bunbury Full time $101,013 - $108,719 per year

    Permanent Full TimeLevel 6/7 – $101,013 to $108,719 (plus super)Lead crews. Deliver outcomes. Make your mark on Bunbury's infrastructure.We're looking for a hands-on Supervisor Works who can lead teams, manage contractors and deliver road, drainage and footpath projects to a high standard — safely, on time and within budget.This is a fantastic...