Service Coordinator NSW

4 weeks ago

Council of the City of Sydney, Australia Getinge Full time

Location: Chatswood, AU

Company: Getinge Australia Pty Ltd

Remote Work: 3-4 days at home (hybrid)

About us

At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees and a presence in more than 135 countries, we are united by a shared purpose: to make life-saving technology accessible to more people. Join our diverse and passionate team, and build a career that inspires growth, purpose, and meaningful impact.

Based in Sydney, we are seeking a Service Coordinator to join our Service Team on a 24-month Fixed Term contract. As the first point of contact for service activities, you will play a central role in coordinating preventative and corrective maintenance, managing service contracts, and ensuring all work is allocated to the right Field Service Engineers (FSEs). You’ll work closely with Service Managers, Supervisors, Engineers, and customers to keep service operations running smoothly, while contributing to team revenue and performance targets.

About the role

In this role you will:

- Answer customer calls, register requests, and create service work orders.

- Assign, schedule, and dispatch FSEs using service management systems.

- Monitor work in progress, reconcile FSE hours, and support payroll processes.

- Prepare quotes for time & materials, preventative maintenance, and renewals.

- Manage service order closures, purchase requisitions, and customer follow-ups.

- Ensure compliance with quality, safety, and environmental standards.

- Collaborate with internal teams to deliver exceptional customer service.

About you

- 1–2 years’ experience in a service coordination or customer service role (experience with SAP highly regarded).

- Strong technical acumen and ability to prioritise tasks effectively.

- Advanced skills in MS Office, with efficient data entry and system use.

- Excellent communication, organisation, and interpersonal skills.

- A proactive, team-focused approach with the ability to work under pressure.

- Previous experience in a healthcare or medical technology environment (desirable).

What’s in it for you

- Opportunity be part of a leading respected global health tech company – delivering excellence in quality healthcare solutions

- Ongoing development - Help you be the best you can be by investing in your professional development

- To be part of a fantastic team culture – let’s celebrate your successes

- To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network

- Career growth – global & local opportunities

- Compensation & benefits – Paid parental leave & competitive salary packages

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.

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