Import Customer Service

2 weeks ago

City of Brisbane, Australia Seaway Agencies Full time

Overview

This is a great opportunity for a logistics leader and strategic thinker to use their Customer Service skills and take the next step in their career. SEAWAY has an invaluable opportunity in our Import Sea & Air team for a Customer Service Operator. Based at our Brisbane Office, this position is a great opportunity to join a company that values career growth and development. This role will give you the autonomy to perform a wide range of tasks within the requirements of import customer service and allow you to further diversify your skills. If you’re looking for a new challenge, please read on.

Responsibilities

- Act as primary day-to-day point of contact for your designated portfolio of tier 1 accounts
- Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities
- Ensure orders are managed efficiently and in line with procedures
- Work closely with Key Client Managers to ensure all client requirements are met and participate in commercial decisions
- Check rates, and process bookings & required documentation in a timely manner
- Prepare quotations and ensure all relevant information is updated in CargoWise and other required systems
- Invoicing and general administration & reporting
- Ensure data integrity is maintained within systems
- Lead by example and provide consistent, professional customer service in all interactions with stakeholders

About You

- Freight Forwarding Experience (at least 3-4 years)
- Experience in both PO & allocation management
- Intermediate knowledge of CargoWise One (essential)
- Collaborative team player
- Professional, confident communication
- Strong organisational skills and demonstrated ability to multitask and manage time effectively
- Innovative thinker who embraces change
- Ability to self-motivate as required

This is a full-time position with standard office hours of 8:30am – 5:00pm Monday to Friday.

About Us

SEAWAY is proudly Australian-owned. We specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo. In addition, we are the Australian agents for first class principals Höegh Autoliners, Marfret & TS Lines.

SEAWAY is a progressive business with a friendly, energetic team and culture across our offices in Australia, New Zealand & China. We are focused on providing pathways for success for our 500+ team members through active management and we pride ourselves on being a welcoming, supportive and professional organisation.

Benefits

- Hybrid work environment
- Collaborative and welcoming team environment
- Exclusive discounts at 400+ retailers including Health Insurance and Grocery stores
- Free onsite parking
- Complimentary fresh fruit delivered each week
- Internal Opportunities within the SEAWAY Group

How to Apply

All applications must include a resume and cover letter and can be sent to jobs@seaway.com.au.

Applicants that we select to interview will be contacted within 2 weeks of receiving an application. Applicants that do not hear from us within this timeframe can assume their application has been unsuccessful.

As part of the recruitment process, the successful candidate will be required to complete a National Police Check.

Only Australian/NZ citizens and permanent residents will be considered for this position.

No Agencies please.

#J-18808-Ljbffr

  • Import Operations Customer Service Coordinator

    1 day ago

    Brisbane, Queensland, Australia cPersonnel Full time $90,000 - $120,000 per year

    An Australian owned International Freight Forwarder and Logistics Services provider with 30 years market presence seeking a seasoned Import Operations Customer Service Coordinator / Account Manager that will be based in their clients Brendale office. Client implant. Must have local experience to qualifyAbout The RoleArrange / co-ordinate import...

  • Import Operations

    1 week ago

    Brisbane, Australia Pace Appointments Full time

    With a dedicated team of industry professionals worldwide providing innovative freight and logistics solutions to their loyal and varied customers, this successful multinational forwarder is a force to be reckoned with. Predominantly focussing on import seafreight operations however with some cross over to import airfreight, this position is responsible for...

  • Freight Forwarding

    2 weeks ago

    City of Brisbane, Australia People Group Full time

    Step into an exciting role as an Import Airfreight Specialist. This is a stable and long-term career opportunity with a salary package up to $80,000 - $95,000 + Super. Your new company is at the forefront of logistics in Australia and New Zealand, raising the bar for service on a global scale. They foster a culture built on collaboration, forward thinking,...

  • Import Operations

    5 days ago

    Brisbane, Australia Pace Appointments Full time

    Drawing on decades of industry experience, this leading independent freight and logistics provider has built their strong reputation by providing personalised integrated supply chain solutions with a strong focus on customer service and quality. This role offers plenty of variety and client interaction and will see you coordinate all import shipments from...

  • ▷ [15h Left] Imports Coordinator

    2 weeks ago

    City of Melbourne, Australia Fletcher Building Limited Full time

    At Laminex, we don’t just make surfaces — we create possibilities. As a trusted name in Australian design and manufacturing, we’re proud to deliver innovative, sustainable solutions that transform spaces and inspire creativity. With a legacy built on craftsmanship and a future focused on people, we’re looking for passionate individuals to help us...

  • Apply Now: Storeperson

    3 weeks ago

    City of Melbourne, Australia The MAS Agency Job Posting Only Full time

    The Role Reporting to the Commercial Manager, this role is responsible for preparing and processing export / import orders, managing the associated paperwork, and liaising with freight forwarders and customers on shipments and Proof of Delivery (PODs). You’ll also oversee stock movements in and out of the warehouse while ensuring accuracy and excellent...

  • Import Operations All-rounder

    5 days ago

    Brisbane, Australia Pace Appointments Full time

    **About the client** *** Privately owned Australian freight forwarding and customs business based in the north of Brisbane with free parking and open plan office of 7 staff. Autonomous focus on staff looking after their own list of clients every supply chain need from origin to destination delivery. With over 30 years in the industry, with a strong hold on...

  • Freight Forwarding-import Operator

    5 days ago

    Brisbane, Australia People Group Full time

    Advance Technology Platform - Best-in-class freight forwarding and logistics - Salary up to $70,000+ Super **Your new company** **Your New Role** - Liaising with customers and overseas offices to coordinate import inquiries and shipments - Registering import shipment and coordinating import clearance formalities with our in-house Customs Brokers -...

  • Customer Service Manager

    6 days ago

    City Of Kalamunda, Australia SCT Logistics Full time

    Job Category: Call Centre and Customer Service Company Description SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold...

  • Retail Customer Service Officer

    4 weeks ago

    City of Brisbane, Australia Australia Post Full time

    Description & Requirements Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. About the opportunity As...