Customer Service Officer

Customer Service Officer - Casual Pool 2025-2026

Job no: 908002
Work type: Casual
Location: Adelaide CBD
Categories: Administration, Business and Management

- Central Adelaide Local Health Network, RAH and TQEH
- Salary ASO-2 $30.01 - $32.28 per hour plus 25% casual leave loading
- Casual

About the Role

Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? As a Customer Service Officer at the Royal Adelaide Hospital or the Queen Elizabeth Hospital, you’ll be the friendly face and voice of our facility, ensuring every client, staff member, and visitor receives a warm welcome and prompt assistance. Reporting to the Administration Coordinator, you’ll play a pivotal role in the smooth operation of our front-line services, including handling enquiries at the Switchboard and Enquiries Desk, responding to emergency calls, and coordinating messages and paging with care and precision.

This is a fantastic opportunity to be part of a team that makes a real difference in people’s lives every day. You'll thrive in a dynamic hospital setting where your ability to communicate clearly, act calmly under pressure, and follow established procedures will be highly valued. If you’re someone who takes pride in providing a confidential and customer-focused service, and you're ready to contribute to a high-performing and supportive team, we’d love to hear from you.

About you

You’re a confident and capable individual who thrives in a busy environment and takes pride in delivering excellent customer service. To succeed in this role, you will have:

- Strong communication and interpersonal skills, with the ability to remain calm and professional while resolving client concerns.

- Proven experience in customer service and administration, including handling repetitive tasks to a high standard.

- A positive, adaptable approach to change, with sound organisational and problem-solving skills to manage competing priorities.

- A commitment to confidentiality, teamwork, and safe, inclusive workplace practices, along with proficiency in office systems and technology.

About CALHN

At Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation. As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare—for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best.

Join us and be part of a team that’s driven by a commitment to a seamless safe and connected experience for all.

Find out more about our stories , our network , and the opportunities to be part of CALHN .

Benefit of Joining CALHN

At CALHN, we're dedicated to your career satisfaction and wellbeing, offering tailored benefits for healthcare professionals, including:

- Salary Attractions: Flexible options for salary packaging covering living expenses, meal and entertainment allowances, and novated leasing.
- Flexible Work Arrangements: The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
- Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program available to CALHN staff and their families.
- Career Opportunities: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.
- Employee Assistance Program: Confidential counselling and support services are available via our Employee Assistance Program.

Join CALHN for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.

Our Commitment to Diversity and Inclusion

CALHN is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.

Application Information:

- Please refer to the role description for essential educational/vocational qualifications that may be required.
- Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
- SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job ref: 908002

Enquiries to:

Cleah Francis Position:Administration Coordinator - Switchboard
Phone: 0466 556 326
E-mail:cleah.francis@sa.gov.au

Application Closing Date

11:55 pm Tuesday 30 June 2026

Refer to the SA Health Career Website - How to apply for further information

908002 RD RAH.pdf

908002 RD TQEH.pdf

Australian applicant guidelines

Advertised: 18 Jul 2025 Cen. Australia Standard Time
Applications close: 30 Jun 2026 Cen. Australia Standard Time

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Join our team at the RAH or TQEH and make a real impact delivering quality customer service every day

Join our team at the RAH or TQEH and make a real impact delivering quality customer service every day

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