Sales Coordinator

Full Time Role with Market Leading Tank Manufacturer

We are seeking a highly organized and customer-focused Sales Coordinator to join our dynamic team based in Hazelmere, Perth.

The Role

We are seeking a highly organized and customer-focused Sales Coordinator to join our team in Hazelmere, Perth. This role involves providing exceptional customer service via telephone and email, converting inbound sales inquiries and leads into orders.

As a key member of our Sales Team, you will report to the Sales Manager and be responsible for:

- Assisting Sales Coordinators with sales inquiries
- Managing customer escalation processes effectively
- Assisting new and existing customers with processing orders, creating quotes, and following up with issued documentation in a timely manner
- Helping customers select the best product to suit their needs
- Managing email, phone, and social media inquiries from new, existing, and potential customers
- Entering complex sales orders into the CRM database accurately
- Becoming a subject matter expert for rural water storage solutions
- Providing administrative support to the Rural Sales team
- Liaising with the Finance team to process orders, payments, and rectify discrepancies
- Liaising with the Installations team to process additional fittings and items in existing orders

To be successful in this role, you will have:

- Sales experience in manufacturing, construction, agriculture, or related industry
- Tertiary qualification in administration, business, or sales, or equivalent industry experience
- A strong understanding of Customer Service procedures
- Excellent attention to detail and time management skills
- Excellent relationship-building skills for internal collaboration and external customer management
- Experience using a CRM, e.g., Microsoft NAVision
- Initiative, independent thinking, problem-solving, and consultation skills, with the ability to develop a positive, accountable, and customer service-focused culture
- Exceptional interpersonal and people management skills

About Us

Kingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install innovative products for residential, commercial, and rural clients across Australia.

We have 12 manufacturing sites across Australia, from Adelaide to Townsville and Perth. As part of the Kingspan Group, a global leader in insulation and building products, our mission is to accelerate a net-zero emissions future with the well-being of people and the planet at its core.

What’s in it for you:

- Growing, successful business
- Great benefits including employee shopping discounts
- Employee reward and recognition program
- Employee Assistance Program
- Company uniform and PPE provided
- Paid parental leave

The Recruitment Process

Shortlisted candidates may be required to:

- Provide information for background checks
- Demonstrate legal eligibility to work in Australia
- Undertake a pre-employment drug and alcohol test
- Complete a medical assessment relevant to the role

If you're passionate about delivering outstanding service and thrive in a fast-paced environment, we would love to hear from you

Due to the large number of applications expected, only shortlisted candidates will be contacted directly by our People & Culture team. We thank everyone in advance for applying.

Kingspan encourages people from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities.

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