Customer Support Specialist

We’re looking for a smart, curious and empathetic individual to join our Customer Support Team in Dublin.

As part of our Support Team, you will help customers to maximise clarity in their work and empower them to get the most out of Asana, our cloud-based work management platform. Most importantly, you will help customers with questions, feature requests, bug reports, as well as educate them about the best practices for using Asana with their team and within their company.

As a Support Specialist, you will become a product expert in Asana. Customers have a strong voice in prioritising our product development, and we encourage that dialogue through our support channels.

While providing the best possible service to our customers, you will also become part of a supportive and inclusive team that values quality, efficiency and collaboration. Based in our Dublin office, you will work closely with our teams in San Francisco, Chicago, Sydney, and Tokyo. You will also have the chance to collaborate closely with different departments across our Asana offices globally.

What you’ll achieve:

- Become a product expert in Asana
- Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
- You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow]
- Technical and pragmatic focus on customer support
- Help Customer Support increase efficiency by analysing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs
- Be a liaison between the product team and our customers

About you:

- Excellent written and communication skills in English
- Genuine passion for making customers feel happy and understood
- Natural troubleshooting skills and curiosity to learn every day
- Tenacious work ethic and relentless attention to detail
- Deep sense of empathy for technology users
- Prior B2B customer support experience
- Proficiency with Asana
- Experience/ Interest in Terminal/iTerm, Github, Zuora or Zendesk
- Knowledge of iOS and Android mobile platforms
- Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

About us

At Asana, we're building a better way to work, fueled by transparency, inclusion, and technology that is a force for positive change. Asana is a work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives, so they can move faster and accomplish more with less. For the past 5 years, we've been named a top workplace, including top 10 Great Place to Work Best Small & Medium Workplaces, #1 Fortune Best Workplace in the Bay Area for four years in a row, #8 Fortune Best Workplaces for Women, #14 Glassdoor Best Place to Work, and one of Ireland's Best Workplaces. After spending more than a year physically distanced, we are safely and mindfully returning our global teams to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

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