Customer Service Ambassador

2 days ago

City of Melbourne, Australia Kinetic Full time

The Opportunity

We are seeking an enthusiastic Customer Ambassador to join us part time to be the face of SkyBus. This role is all about creating outstanding first impressions, driving brand awareness, and helping customers choose SkyBus as their preferred airport transfer.

What You’ll Do

- Welcome and great customers at SkyBus terminals and inside airport.
- Proactively promote SkyBus services using a confident, professional sales approach.
- Convert prospective customers into SkyBus passengers and achieve set sales targets.
- Assist with e-kiosk sales and provide accurate service information to travellers.
- Represent SkyBus with immaculate personal presentation in line with uniform and grooming standards.
- Help ensure terminals are spotless by regularly cleaning and sanitising customer areas.
- Liaise with airport and contractor stakeholders to support seamless operations.
- Champion excellent customer service, handling enquiries or difficult situations with empathy, professionalism, and respect.

What You’ll Bring

- Excellent communication and interpersonal skills with a warm, approachable style.
- Confidence in engaging with the public and a passion for sales and customer service.
- Strong personal presentation and the ability to represent a premium brand.
- Ability to remain calm under pressure, solve problems quickly and de-escalate conflict where needed.
- A self-motivated, energetic approach and adaptability in a fast-changing environment.

About Us

SkyBus is Australasia's leading airport transit company. We take passengers on trips of a lifetime, 365 days a year. Our services receive consistently high customer satisfaction ratings, and our iconic Australian-built red double decker buses are the pride of the fleet. We're a great place to work, we look after our people, and they are proud to work for SkyBus.

How to Apply?

If this sounds like you and you’re ready for a rewarding career with SkyBus, click Apply for this job now There has never been a better time to join SkyBus.

SkyBus is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

#J-18808-Ljbffr

  • Customer Service Ambassador

    1 week ago

    Melbourne, Australia SkyBus Full time

    Join Us as a - Customer Service Ambassador! **Join Our Team as a - Customer Service Ambassador!** **Location**: Melbourne - Tullamarine **Type**: Full time **Role Purpose**: Have you got a passion for customer service? We’re seeking Customer Service Ambassadors to provide transport information, customer assistance, passengers and drivers’ safety on...

  • Supervisor- Customer Service Ambassadors

    4 days ago

    Melbourne, Australia SkyBus Full time

    Join Us as a Supervisor - Customer Service Ambassador **Join Our Team as a Supervisor - Customer Service Ambassador** **Location**: Melbourne - Tullamarine **Type**: Full-Time **Role Purpose**: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily...

  • Supervisor- Customer Service Ambassadors

    7 days ago

    Melbourne, Australia SKYBUS Full time

    Join Us as a Supervisor - Customer Service Ambassador Join Our Team as a Supervisor - Customer Service Ambassador Location: Melbourne- Tullamarine Type: Full-Time Role Purpose: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote...

  • Immediate Start: Customer Service Ambassador

    4 weeks ago

    City of Melbourne, Australia SKYBUS Full time

    The Opportunity We are seeking an enthusiastic Customer Ambassador's to join us on a casual basis to be the face of SkyBus. This role is all about creating outstanding first impressions, driving brand awareness, and helping customers choose SkyBus as their preferred airport transfer. What You’ll Do - Welcome and great customers at SkyBus terminals and...

  • Supervisor- Customer Service Ambassador

    2 days ago

    Melbourne, Australia SKYBUS Full time

    Supervisor – Customer Service Ambassador Location- Tullamarine | Avalon | Southern Cross | Transport Provided Join Kinetic and lead a dynamic customer-facing team that thrives on sales performance and delivering exceptional service. We’re looking for a passionate Supervisor to drive face-to-face ticket sales, motivate a high-performing team, and ensure...

  • Supervisor- Customer Service Ambassadors

    3 days ago

    Melbourne, Australia SkyBus Full time

    Flexible Hours & Locations - Set your own schedule and work across various locations, transport provided. - Performance-Based Bonuses - Earn attractive quarterly incentives for meeting sales and customer service targets. - Career Growth & Support - Work alongside an energetic executive team committed to your development and success. **Supervisor - Customer...

  • Customer Experience Ambassador

    6 days ago

    Municipality of Woollahra, Australia R.M. Williams Pty Ltd Full time £45,000 - £55,000 per year

    A brand whose legacy lives within our stories, is getting ready to embark on a new journey, as we expand our Global Customer Service team into the UK.  We are seeking a warm, authentic, and passionate Customer Experience Ambassador to join our Homestead teamPosition Summary:Based in our UK office, you will deliver an immersive customer experience,...

  • Optus Brand Ambassador

    4 weeks ago

    City of Melbourne, Australia CROSSMARK Australia, a DKSH Smollan Company Full time

    Casual Sales Ambassador - Melbourne - VIC - (Car Required) Exciting Casual Opportunity: Become an Optus Brand Ambassador! Do you love engaging with people and making a positive impact in your community? We’re looking for vibrant individuals to join us as Optus Brand Ambassadors on a casual basis. Perfect for University Students to Kickstart Your Career...

  • CHRISTMAS SALES AMBASSADOR

    3 weeks ago

    City Of Bayswater, Australia Dymocks Group Full time

    Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery. Job Description An exciting opportunity now...

  • Brand Ambassador

    6 days ago

    Melbourne CBD, Victoria , Australia Winarch Group Full time $60,000 - $80,000 per year

    We are seeking a dynamic and enthusiastic Brand Ambassador to represent our brand at a Drambuie. As a Brand Ambassador, you will be responsible for promoting our brand, products, and services to potential customers. Your role will involve building strong relationships with clients and increasing brand awareness. This is an exciting opportunity for a...