Customer Growth Representative

3 weeks ago

Bunbury, Australia Alinta Energy Full time

Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it. We’re investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

About the Role

As a Customer Growth Representative, you’ll play a key role in growing and retaining Alinta Energy’s customer base. You’ll engage with customers through inbound and outbound calls, uncovering their needs and recommending tailored energy solutions. This is a fast-paced, target-driven role where your ability to build rapport, promote products, and convert interest into action through a sales experience will directly impact our success.

Training is delivered in the office, Mondays to Fridays, from 8:30am to 4:30pm. Once training is complete, you’ll transition to a rotating roster between 7am and 6pm on weekdays, with occasional Saturday shifts from 8am to 12pm. After training, you’ll also have the flexibility to work from home part of the week, so it’s essential to have a quiet, dedicated workspace at home.

Responsibilities

- Promote and sell Alinta Energy’s products and services to new and existing customers across Australia.
- Participate in outbound campaigns to reengage and retain customers.
- Respond to general enquiries and follow up on customer queries with professionalism and care.
- Meet and exceed daily, weekly, and monthly sales targets using effective objection handling and sales techniques.
- Deliver a high level of customer service aligned with our values and compliance standards.

Requirements

- Sales experience is preferred, however not necessary as confidence is key for candidates.
- Strong verbal and written communication skills.
- Confident using computers and able to manage multiple tasks while assisting customers over the phone.
- Collaborative team player with a proactive approach to self-development.
- Customer service and contact centre experience is preferred but not essential.

Please note this role requires full working rights within Australia.

What We Offer

We’re a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other’s wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. Alinta Energy offers a truly diverse, safe and supportive work environment. As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability.

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