Account Manager

Overview

Account Manager - Melbourne

We are looking for an experienced, hands-on Account Manager to join our Sales team in Richmond. The ideal candidate will be responsible for being the first point of contact for many design clients (Architects, Designers, Installers and retail end clients) within the showroom environment, working closely with key Architectural and Design clients to bring their projects to life through use of our materials.

The Account Manager will be instrumental in building new and servicing existing relationships across Melbourne, growing new industry partnerships and working closely with a Business Development Manager in the servicing of existing relationships, splitting time between client service and business development from showroom leads.

The Account Manager’s key responsibilities will include:

- Gathering information on prospective clients (e.g. company size, needs and opportunities to add value)
- Working in tandem with the Business Development rep to understand client requirements and provide solutions
- Providing after-sales support to retain customers
- Prompt and accurate answers to clients’ queries
- Building strong client relationships through regular communication
- Working with the Business Development rep to create customised sales plans for key clients
- Promoting new products/services to existing customers

We need you to bring…

- Proven experience in a relevant sales role
- The ability to confidently manage client relationships and general day-to-day enquiries
- Strong verbal and written communication skills with an ability to build strong relationships
- Good attention to detail in handling business development leads and managing projects from lead to delivery
- An interest in architecture and design
- The ambition to grow and develop existing client relationships through exceptional service and product counsel
- Understanding of sales principles and ability to deliver excellent customer experience

This is a full-time role, based onsite 5 days per week at our Richmond showroom, and includes a rotating Saturday roster. We also require candidates to have full permanent working rights in Australia.

In return, we’ll give you…

Perks, benefits and the space to grow. We offer a competitive salary, a comprehensive benefits package and plenty of opportunities for career growth and development. This includes:

- The opportunities you need to grow, develop and craft a career you’re proud of within the global Eco Outdoor business
- Paid parental leave, so we can look after you while you welcome a new human
- A 50 per cent off employee discount on Eco Outdoor products
- Company-sponsored shenanigans and activities to connect with your team and the broader Eco Outdoor crew
- A culture of unbelievable hospitality… hello in house barista coffee machine
- The opportunity to give back via our internal Social Housing and Sustainability teams

About Eco Outdoor

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We’re constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.

We employ around 130 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention, regular development opportunities and a passionate culture grounded in connection and involvement.

We’re a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values – Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up – which are deeply ingrained in our culture. Basically, we’re all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That’s good for humans and good for business.

If this sounds like your kind of gig…

We’d love to hear from you. If you need more information before you apply, check out our website, LinkedIn, or Instagram. If you have questions those sites don’t answer, flick us a line at people@ecooutdoor.com.au unless you’re a recruitment agency, in which case: no, thanks. We’ve got this one covered.

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