Smart Hands Technician – Data Center Operations

3 weeks ago

Sydney, New South Wales, Australia UST GLOBAL AUSTRALIA PTY LTD Full time
Hands-on, detail-oriented Smart Hands Technician to support day-to-day operations in AI data centre. This role is responsible for providing on-site technical support, including hardware installations, troubleshooting, cable management, and responding to remote requests from client production support team. The ideal candidate should have strong technical aptitude, excellent communication skills, and a focus on uptime, quality, and service delivery.

Key Responsibilities

• Perform rack and stack of servers, network devices, and other IT hardware.

• Execute physical hardware tasks such as installations, replacements, removals, upgrades, rack housekeeping etc.

• Manage and organize power and network cabling, ensuring best practices for labelling and documentation.

• Assist with troubleshooting hardware, connectivity, and environmental issues.

• Act as on-site hands for remote engineers (Smart Hands support), including:
o Pressing buttons, reading screen outputs
o Moving cables, reseating components
o Swapping cards, cables or other hardware

• Document work using ticketing systems, asset tracking tools, and checklists.

• Monitor and respond to alerts from environmental systems (temperature, humidity, power).

• Assist in inventory management and parts logistics.

• Support site audits, inspections, and compliance efforts.

Required Skills and Experience

• High school diploma or equivalent; Associate degree or technical certification preferred.

• 1-3 years of experience in data centre, IT support, or similar technical role.

• Basic knowledge of networking (cabling, ports, patch panels).

• Familiarity with server hardware components and troubleshooting processes.

• Comfortable working in physically demanding environments (lifting, crouching, repetitive tasks).

• Strong problem-solving and communication skills.

• Ability to follow detailed instructions and standard operating procedures.

Required Skills and Experience

• Certifications such as CompTIA A+, Server+, or Network+.

• Experience with DCIM (Data Center Infrastructure Management) tools.

• ITIL or ticketing system exposure (e.g., ServiceNow, Jira, Remedy).

Work Environment & Physical Requirements

• Ability to lift up to 23 kgs and work on ladders or in tight spaces.

• Shift work may be required (including nights/weekends/on-call).

• Work should be performed in a climate-controlled data centre with extended periods of standing and walking.

Benefits & Perks

• Flexible/hybrid working arrangements.

• Health insurance.

• Novated Car Lease.

• Access to UST Perks (Reward Gateway), which offers discounts across major retailers.

Our commitment to Diversity, Equity and Inclusion
Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice.

About UST
For more than 25 years, UST has worked side by side with the world's best companies to make a real impact through digital transformation. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.

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